I had a poor experience with them years ago but at the time didn't know any better, so never felt compelled to write a review, but their treatment of people I know recently has changed my mind. They are avoidant if it inconveniences them, both by email and even in person when I went into the branch. They were not protective of me as a tenant despite me having absolutely no infractions of my contract, and provided no support and refused me reduced rent when the boiler failed and my property flooded, rendering it unliveable, me temporarily homeless, and destroying some of my furniture. I'm sure all tenants have horror stories of letting agents and vice versa, but I cannot see a world in which I would recommend Belvoir. And to note the response below - the property was left unattended "in the depths of winter" because I could not live there while it was being re-floored and dehumidified, not due to some personal negligence. The boiler leaked because it was old (for which I am not liable), and the exact same thing happened to another apartment directly above mine months later. I fully understand it was costly for all involved, but again, they did not incur any cost for my alternate accomodation, as this did not exist. I slept on my mother's sofa for two weeks.