Dear Paul & Joaquim, Firstly, it is disappointing to receive such a review. As you have stated your Tenancy ended on 31st May, with the independent 3rd party check out taking place on this day. As soon as the report was received from the inventory clerk a couple of days later, this was shared with both yourselves and your Landlord. Unfortunately, as you are fully aware there were a number issue recorded on the report by the inventory clerk including cleaning, holes in wallpapered walls and a light fitting pulled from the ceiling. As explained to you at that time, costings to remediate these issue would need to be obtained and confirmation received from your former Landlord on what deduction they wished to make from the deposit. When there are such issues the process is not instant, however costings and your Landlord’s instructions have now been received and a proposal for the release of the deposit has been submitted to yourselves. Your comments regarding a contractor attending the property prior to your check out are disingenuous, as pressing repairs need to be carried out and this was arranged with your full agreement for 30th May. For the avoidance of any doubt, none of the deposit deductions proposed relate to any aspect of the work carried out by the contractor or any areas in which they were working. You also mention that we did not respond to your calls and emails, however you left this review less than 24 hours after sending an email to my colleague who was then out on appointments for the rest of the day and when you had already spoken with my other colleague a few hours before, who provided you with an update. I am sorry you feel that the process relating to the release of the deposit has not gone smoothly, however given the issues recorded by the inventory clerk and the need to remediate these, the matter has been handled in an appropriate and timely manner. Regards Matthew White – Director.