I have been very satisfied with Belvoir lettings agency services over the rental of my flat for the past 3 years. I have recently had home improvements done to which Belvoir organised everything for me, I am pleased with all that this letting agency does for me.

Had some initial issues when settling in but they were eventually sorted. Many thanks to Christine and Rachel for sorting out those issues and being very patient when answering my enquiries. 5 star for customer service.

They are very helpful and has helped me to find a nice place in town within short time.

It can be a bit daunting moving to a completely new place so it was so nice to know that I could email or call if I had any problems and get my queries or worries answered speedily. No query has been too minor and any concerns I have are always addressed quickly and chased up :)

Excellent service, all the documentation part was done quickly and helped to move in as soon as possible. Post move in they addressing all the queries raised by me....

I am a landlord who has used Belvoir a couple of times to find tenants for my property and to conduct the survey/inventory and create the contract documentation. I chose Belvoir over their competitors primarily based on good word of mouth and competitive pricing. On both occasions Belvoir provided a solid service. They were timely in communications and conducting their activities, provided useful advice regarding rent pricing, and were willing to negotiate on a couple of points. I have rated Belvoir 4 stars rather than 5 because on the second occasion they were unable to find a tenant to rent the house and in the end I found one myself. All other aspects of their service has been spot on however.

I had a bad experience where the property I was meant to move into was postponed 2 days before start of tenancy due to being incomplete, leaving me homeless. This was mostly the fault of the landlord however I feel like Belvoir should not have advertised a property that was not fully constructed. I asked to terminate the contract and was refunded promptly which helped with the immensely stressful situation

Cowboys. Always concerned about what possible extras they can charge you as a tenant. Initially refused to allow us a 6-month contract instead of 12. Then kept making threats that they would charge us for sending an engineer to look at the heating that wasn't working. Eventually agreed to send one, who found out that the entire system was faulty and poorly installed. They did absolutely nothing about it. In their visit reports they made sure to look for the most minuscule details (like some moss on the lawn tiles) while ignoring serious structural (like a rotten staircase) or heating issues (half the radiators didn't work) that were the landlord's responsibility. When we left they drafted a ludicrous checkout report stating cleaning and damage issues that were either fabricated or predating our tenancy. They neglected that all our initial inventory correspondence was with an employee that no longer works there and we succeeded in disputing most of the charges. All the while, they convinced the landlord to spend 216 pounds to dispute these fabricated charges, to only obtain 220 from us after almost 3 months of dispute. All they did was attach 3 PDF files and scammed the landlord for an easy extra payday. I also saw how they charged our former next door neighbours 600 pounds for cleaning (which I witnessed myself was unnecessary) and damages/missing items. I witnessed how they refurbished entire rooms and filled up a skip in the driveway while they were claiming that the same fixtures they had already disposed of were allegedly damaged and claimed compensation for. We also received, on occasion, repeated phone calls from the property manager, asking for updates on our due rent before the due date was over and knowing, in full, that it was always paid through standing order and we had never missed a single payment. Steer clear, whether you are a landlord or a tenant. No idea how they got 4.9 stars with the terrible service they provide and the revolting attitude they have to offer.

You live in your house for yrs. you use this company for one year they call every couple of weeks to tell you something has gone wrong. I move back nothing went wrong for months. Do not use this company there are liars.

very unprofessional..I agreed to rent a house and they said they will call me next week when I have to move. 4 months have passed and no one has called me. Now I am homeless.