Dear Adam I'm sorry to read this review you've left. In light of Covid-19 we take property visits very seriously and adhere to the strict government guidelines regarding hygiene and social distancing recommendations . We of course don't want to put ourselves at risk as well. This appointment was arranged directly with your now previous landlord and yourselves, at no point were we made aware that your wife was pregnant. She allowed us both entry to the property and sat in the rear garden at all times during the visit. Given that your wife is pregnant I was surprised to now find out that the visit was allowed to go ahead in the first place given the circumstances. Hand sanitiser was used as we of course had to touch door handles as well. James Whalley Franchise Owner

Dear Ben Many thanks for your email. Our application form, which you have duly signed to agree to its terms and conditions, clearly illustrates Belvoir's position on credit history. It is written to protect both yourself and the landlord. For yourself to prevent you getting in further financial difficulty and the landlord to protect their asset. We have to compensate the landlord as the property had been taken off the market pending your checks, in which time someone else could have applied for the property. We're sorry you feel this way but we do ask all relevant questions before you commit to taking the property so you are fully aware of all procedures. We had offered that you use a Guarantor to secure the tenancy but you have declined this option. Kind Regards James Whalley Franchise Owner