I’ve dealt with countless estate agencies, for both renting and buying properties, and I hate cliches but - if I could give 0 stars, I’d give -1 to this happy bunch. Nicholas Humphreys Northampton is one of the most poorly organised, unprofessional, condescending, and frustrating estate agencies you will ever deal with. A family run business, with each family member being given glorified titles of ‘directors’ and ‘managers’, when frankly they could barely direct and manage a low budget YouTube video. The Carpenters are a plague in the property industry. I had the misfortune of renting a property through them for a year. We arrived on our tenancy start date 14th July 2022, to find the property had not been cleaned yet, there was plaster around every socket, there were cables hanging down from the ceiling, the cupboards were greasy and yellowed, the oven was filthy and so much more was wrong - I still have the several pictures I sent them. The email was so big, I had to upload the images onto One Drive, as they would not fit onto a normal email. Time went on, and more problems arose. From damp/mould, to a leak through the boiler, which I reported promptly and never got an update as to when someone would be coming out. When I called to check, a few weeks later, Kate Banas informed me someone could come the very next day. I politely informed her I would be away at a wedding and would like to be there - could they come a few days later instead. She said it was fine, but then emailed me later to suggest if the boiler were to ‘get worse’, due to this ‘delay’ that I had apparently caused, I would have to foot the bill. In short, I replied absolutely not - to which she responded rudely as if it were my fault and apparently the delay was caused because of me - even though I had reported the issue weeks ago, and she was only able remember I had reported the boiler issue because I had made the follow-up call, to ask for an update. This email exchange took place over a shared email inbox - which the directors have an overview over, but no one stepped in to say - you know what, that’s not great customer service, Kate. The damp/mould mentioned earlier was always dealt with via email - ‘open the windows and use heating’. The windows were opened daily, and heating was used often. Our laundry was done at a laundromat - we were not actively causing any moisture, but Michael Carpenter did not seem to have the critical thinking skills to think - maybe these tenants are not lying and there is just a lot of moisture in that poorly maintained property. I had many of these exchanges with the Carpenters. At the end of it all, they withheld a lot of my deposit - some of it I agreed with. Other bits, I contested, and some money was taken off after Michael finally agreed. Be wary of this and keep all email threads with this agency. They will also use Kate’s husband, Jacek Banas, to do dodgy work around the house, and then invoice this to the tenant. They will then tell you that he’s cheaper than other quotes, to make it seem like they’re doing you a favour - yes, he is cheaper and for good reason. His work is awful. Poor landlord. Michael decided to be rude and condescending once again via email about the deposit, to which I responded in the same manner. I got a lovely email from his wife - another self-proclaimed DIRECTOR - saying she did not ‘appreciate my tone’. I advised her to speak with her team about tone and customer service, before commenting on mine, as I’d been nothing but polite and cordial to them, until I had those exchanges with her husband and Kate. There were many other things that I do not have the time to go into. The titles that these poor-excuses-for-estate-agents have given themselves, are not worth the paper they are written on. Strange individuals with no people skills, decorum or moral compass. Even if I did love a property in the future, I would not look twice at it, if it were being marketed by these individuals. Stay well clear. They will likely respond to this with lies, and I expect nothing less.

Awfully run, dishonest and have no care for tenants whatsoever. Rented a student house through them. House wasn’t cleaned prior to us moving in. One bedroom was uninhabitable for 2 months longer than we were told due to the poor organisation of the company. Cut corners to save money repeatedly. Landlord was unqualified and incapable of doing the work to the house. As shown through the water (and waste) from flushing our toilet coming out of the shower drain which also leaked through the floor onto our fuse box. They also took 3 weeks to even try and fix this properly. controls to the heating was padlocked into a cupboard meaning we couldn’t adjust anything forcing us to spend more on heating than we needed or wanted. Company tried conning us out of our deposit by using photos from a year before we moved into the house as evidence. Thankfully we were able to contest this and we able to get some of our deposit back. Not before 4 months of arguing with the company about their obvious lies. Wouldn’t recommend this company to anyone. If I could rate it worse, I would.

Cleaners stole my suitcase and the landlord was not even in the country, which made him very confused. Don’t bother stressing yourself students.

NH is an absolutely decrepit agency with no morals and values for their current tenants whilst prioritising their new ones. I would be here writing this for several light years when talking about the issues with our house going from … More

1. DONT CHOOSE THIS AGENCY!!!! The two agents kicked us out of the house earlier than we had agreed to leave, this led us to not be able to properly clear all our belongings from the premises. Therefore we deduced that this was done on … More

1. DONT CHOOSE THIS AGENCY!!!! The two agents kicked us out of the house earlier than we had agreed to leave, this led us to not be able to properly clear all our belongings from the premises. Therefore we deduced that this was done on purpose to charge us extra fee from our deposit. 2. These people are extremely money hungry which is unfortunate because they pray on students that are only trying to get an accommodation to complete their academic year. Such as charging adding hidden fees in the deposit such as WiFi even though it was never agreed that we pay for WiFi in the contract. 3. The landlord didn’t live in the UK which made it very hard to resolve issues and the company was very reluctant to give us his details which is because it is illegal for landlords to own property if they are not in the UK

NH is an absolutely decrepit agency with no morals and values for their current tenants whilst prioritising their new ones. I would be here writing this for several light years when talking about the issues with our house going from radiators falling on the floor to suitcase with essential life document be taken by cleaners and given to random people on the street. The landlord and agency don’t communicate at all. And our landlord was living in China so he wasn’t helpful at all - not to mention that owning homes and renting properties in the UK whilst not being a resident is ILLEGAL. Was left days without gas because the landlord was away and couldn’t contact Scottish Power for us. Also was very passive aggressive when we moved out, making us rush within the hour for new tenants that were “moving in tonight” but not didn’t come until several days later. Students please take your services elsewhere and don’t waste your time and money on this nonsense ageny

Not a great experience using this estate agency. Lots of talk but not much action when needed, I never felt as though they had our best interests in mind. We rented a student house for 1 year and I would not recommend this to anyone I cared for greatly!