Amateur service, need handholding through the process
I appointed Martyn Gerrard to sell my property as initially they seemed very professional but upon instructing them the service was extremely poor. I experienced many issues such as: not being able to do viewings and either just not doing them and missing the selling opportunity or asking me to do them instead, forgetting I had an alarm, incorrect particulars, booking viewings for the wrong house, surprisingly limited knowledge of the local area. In addition Martyn Gerrard provide you the email of the owner for if you experience issues. I emailed him and my email just got forwarded to my contact at Martyn Gerrard so it seems that providing you with the owners details is just marketing.
Reply from Martyn Gerrard: Good morning Alex,
Thank you for taking the time to leave us some feedback. I can see that things obviously did not go as you expected and I have followed this up with Craig who informs me that our sales director was involved with you property and in fact the mutual agreement to terminate the contract early was discussed and agreed by him.
You raise some good points and I will be looking into these further to see what extra training can be provided to make sure we provide our exceptional service to all our customer and clients.
Your email did infact go to our managing director Simon Gerrard who then asked our sales director to get involved. I hope you can appreciate that this was the correct process, Rather than him coming back to you directly without knowing all the facts of the sale and what was going on.
Craig Thompkins MNAEA
Kastro David
Andrew Eleftheriou
Magda Szabo
Laurence Fields