Thank you for taking the time to leave a review. We take all feedback seriously; however, we have been unable to locate any record of you on our system or of any transaction involving our Ewemove Finchley office. We would welcome the opportunity to look into this further, so please feel free to contact us directly with additional details such as the property address or dates involved. Our aim is always to provide a professional and positive experience for all clients.

Thank you for taking the time to leave a review. We take all feedback seriously; however, we have been unable to locate any record of you on our system or of any transaction involving our Ewemove Finchley office. We would welcome the opportunity to look into this further, so please feel free to contact us directly with additional details such as the property address or dates involved. Our aim is always to provide a professional and positive experience for all clients.

Thank you for your feedback. We are sorry that you feel dissatisfied; however, we feel it is important to clarify the facts of this matter. The tenancy was ended without the required notice being provided, and this was clearly explained at the time. Following check-out, the property was not returned in a similar condition to that recorded at the start of the tenancy, which resulted in deductions being proposed in line with the tenancy agreement. At no point did we ask you to spend £6,000 on the property- also you did this without the landlord consent. All repair requests were dealt with in a timely manner. As managing agents, we act on behalf of the landlord and are required to follow the correct procedures. All deductions and the process were fully explained to you, and your deposit was protected with the DPS. Where disputes arise, the DPS makes an independent decision. If the adjudicator finds in favour of the landlord, this is not a decision made by ourselves. We always aim to be transparent and fair, and we regret that this experience has been stressful for you. Should you wish to discuss the matter further, we would encourage you to contact us directly rather than via a public forum.

Thank you for taking the time to leave a review. We take all feedback seriously; however, we have been unable to locate any record of you on our system or of any transaction involving our Ewemove Finchley office. We would welcome the opportunity to look into this further, so please feel free to contact us directly with additional details such as the property address or dates involved. Our aim is always to provide a professional and positive experience for all clients.

Thank you for taking the time to leave a review. We take all feedback seriously; however, we have been unable to locate any record of you on our system or of any transaction involving our Ewemove Finchley office. We would welcome the opportunity to look into this further, so please feel free to contact us directly with additional details such as the property address or dates involved. Our aim is always to provide a professional and positive experience for all clients.

Thank you for your comments. This review relates to the same tenancy already responded to. As previously explained, the tenancy ended without the required notice and the property was not returned in a similar condition to the start. We act on behalf of the landlord and must follow correct procedures. The deposit was protected with the DPS, and any disputed deductions were reviewed independently by them. Decisions made by the DPS are not determined by ourselves.

Thank you for your feedback. We are sorry that you feel dissatisfied; however, we feel it is important to clarify the facts of this matter. The tenancy was ended without the required notice being provided, and this was clearly explained at the time. Following check-out, the property was not returned in a similar condition to that recorded at the start of the tenancy, which resulted in deductions being proposed in line with the tenancy agreement. As managing agents, we act on behalf of the landlord and are required to follow the correct procedures. All deductions and the process were fully explained to you, and your deposit was protected with the DPS. Where disputes arise, the DPS makes an independent decision. If the adjudicator finds in favour of the landlord, this is not a decision made by ourselves. We always aim to be transparent and fair, and we regret that this experience has been stressful for you. Should you wish to discuss the matter further, we would encourage you to contact us directly rather than via a public forum.

Hi Blanca It was a pleasure to manage your property for over 7 years. I was very proud of finding you excellent tenants giving you the rent you wanted every month and had no void periods. You recently moved back in and have for the first time raised that you are not happy with me which is disappointing but I clearly respect your views. Your tenants left the property in excellent condition, they fully painted the inside of your house 2 years ago at no cost to yourself and paid for an end of tenancy clean for you to move back into which they didn't need to do. I sent you a 600 page report at the end of the tenancy which flagged a few areas for the tenants to rectify but it was very minor. All the areas you flagged as being damage were in my opinion wear and tear over the 7 years. I visited you twice in your property to go through all of these areas to ensure we both fully understood each others views. 4 Trades people that we sent to your property all agreed that all of the areas you raised were wear and tear and would be expected over the time you have had your property rented out. We acted on your instruction to propose a deduction from the tenants deposit for all of the areas that you perceived as damage. As I mentioned to you on numerous occasions they have the right to challenge this and ultimately the DPS will make an impartial decision. This will ultimately determine whether any money is taken from the deposit and returned to you so you will not be out of pocket if they decide this is the right outcome. This is not us blaming you it is the process that all Landlords and Tenants follow to achieve a fair outcome for all and is most importantly decided upon by the DPS not us. I advised you yesterday that your case was being looked into pending a decision so it is disappointing that you feel the need to write it in this way as a scam but clearly respect your views. All of the 4 Tradespeople reached out to you some time ago to see if you wanted to pay for any of the work that you deemed as damage, you haven't instructed any of the work so not really sure what costs you are saying you have incurred but please keep the receipts if you have appointed your own tradespeople as you will need these if the DPS wish to see proof you have had the work done. Since you first reported that you weren't happy with our last checkout report, I have communicated with you over 60 times in a month to try and explain the position. You later filed a complaint which we responded to within 48 hours with a detailed 4 page written response on all of the points raised. We sent this to you on 27th August, we also advised you that if you are still not happy with our response you can take your points to the Property Ombudsman who would impartially listen and investigate your concerns, as you are aware as things stand today you have neither responded to our letter nor followed up on our suggestion to contact the Ombudsman which [after reading your review] is really confusing but again, your decision. I thank you for giving me the opportunity to manage your property and wish you many happy years living there!

This review is unwarranted and does not accurately reflect the situation. Martin Kingsley is part of K&M First Property, the management company overseeing a block of flats. They brought to my attention a reported leak from my property into the flat below. As the leaseholder, I have engaged multiple contractors to investigate the matter, and each time, no leak has been identified. Furthermore, previous management also dispatched their own contractors, who similarly confirmed there was no leak from my flat. Despite this, I remain open to further investigations, provided that the costs are covered if no leak is found, which has not been accepted. This review should not have been directed at Ewemove Finchley, as the disagreement pertains to the leaseholder and the management company of the block, not the Estate Agents. It appears to be a response to my request for a formal complaints policy and does not represent an accurate account of the circumstances.