I'm really sorry to hear about your experience. It sounds like there was a misunderstanding, and I apologise for any inconvenience this caused. We strive to provide a professional and courteous service to all our clients, and it's clear we fell short in this instance. To clarify, we always text our viewers the day before to confirm they are still attending. In this case, we did not receive a response. We also texted and called on the morning of the viewing to confirm, but unfortunately, there was still no confirmation. I see you have also added a photo of a message I sent to you on Thursday with the viewing for Saturday. Shame you didn't add the entire screenshots showing 4 other messages from me asking for confirmation of the viewing. These messages were on Friday and the Saturday of the viewing itself. Regarding the advice to other landlords, it's important to note that I am actually the landlord for this property, so it was in my best interest to carry out the viewing. To add this property is now let agreed to one of the viewings we had on the Saturday. As for reading our other reviews, you are correct that they are all 5-star apart from this and one other, which should not have been left as it has nothing to do with EweMove. We value your input and are committed to improving our service. Thank you for bringing this to our attention, and I hope we can resolve this to your satisfaction. Finally if anyone reading this reply does actually want to see the entire screenshot of the messages, I am happy to share it. I will of course not pass on any of Ngoc's personal information (as in his phone number - even though his screenshot shows my number).