RSJMF2 We would like to have impressed your more. Please contact next time you are in the market to buy or sell. We will do better.

Hi Trevor Thanks for your review we hope to impress you more in future. We have done lots since you reviewed us, so hopefully we can earn 5 stars next time we have dealings. Very Best Regards Ashley Coast and Country

You have now posted this for a third time. This time with more detail so we can now identify you and respond to the issue you are concerned about. This issue has also been raised on a different account so I am posting a similar response. Following your formal complaint, we provided a detailed response outlining our understanding of the situation. We recognise that you did not agree with our conclusions, which is why we suggested referring the matter to The Property Ombudsman. They would have been able to offer an independent review and provide clarity for all parties involved. While we respect your decision not to pursue this option, we believe it would have been a helpful way to reach a clear, impartial and definitive outcome. We can only speculate on why you decided to continue renew your one star reviews rather seek a formal resolution. I draw your attention this time, to our new 5 star reviews, demonstrating our continued commitment to service and resolving any issues that do occur. Negative reviews are important, they help in creating a genuine picture of what we do. A business with nothing but five star reviews always makes me a little suspicious. I hope our responses are also useful to those reading them and show that we do care. Although we strive to do so, we can never please all the people all the time. We do however remain sorry that this reviewer is not happy, that is never the outcome we are looking for. Response last time this review was posted You posted this review just over six months ago and have reposted today. There does however appear to be some confusion because we do not hold or take monies from buyers. Our numerous 5 star reviews demonstrate our commitment to service and resolving any issues that do arise. You have not contacted us to elaborate on any issues you have so we have been unable to address them. 6 Months ago Thank you for your review. We are sorry you are not happy. We can't identify you or understand the issue you are describing. We do not charge buyers, so I don't believe we have taken your money. Please can you contact my office so we can understand the problem and assist in resolving it. Regards.

We are sorry to hear that you remain unhappy with this matter and appreciate you taking the time to share your concerns here. Following your formal complaint, we provided a detailed response outlining our understanding of the situation. We recognise that you did not agree with our conclusions, which is why we suggested referring the matter to The Property Ombudsman. They would have been able to offer an independent review and provide clarity for all parties involved. While we respect your decision not to pursue this option, we believe it would have been a helpful way to reach a clear, impartial and definitive outcome. Please be assured that we are committed to cooperating fully with any regulatory body if they become involved, to ensure a fair and transparent process. We also remain open to meeting with you at a time that is convenient, should you feel this would be helpful. Our aim is to work with you to better understand your concerns and explore any ways we may be able to assist