Reply from Mansons Property Consultants : Hello Katie, thank you for your review. We're sorry to hear we didn't meet your expectations in this instance.
Since there aren't any details about your experience, we'd love the opportunity to learn more and improve. If you're willing, please don't hesitate to reach out to us at info@mansons.net. We'd be happy to discuss your concerns and see if there's anything we can do to resolve them.
Mansons Property Consultants
5 Holly Avenue West, Jesmond, Newcastle upon Tyne, Tyne & Wear, NE2 2AR, North East, UK, NE2
Featured
Claimed branch
4.8
745 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Most unsupportive and unprofessional company I have ever encountered. Moved in to a house that was covered in mould and had to request the property be cleaned on numerous occasions only to receive a leaflet claiming the mould was down to …
Reply from Mansons Property Consultants : Hello Callum, sorry it’s come to the point you’ve felt the need to leave the review in the first place. Have forwarded the content of the above to our senior property manager who is going to investigate and will then make contact with you to discuss.
Please look at the other 1 star reviews before renting a property with these people as I just looked at the overall rating and over looked them!. If my review can help deter at least one person and prevent them being in a situation like mine it will be worth my time writing this review. The property wasn’t in great condition and was dirty on arrival however I was told I could leave it in the same state on exit so I hope they stick to there word on that. I rented the property in September which got damaged by a storm in November, it’s now nearly March and there is no date in site for repair as there is no electricity and a missing bathroom ceiling. I have been in air b n b’s, hotels and even now emergency housing for weeks on end digging deeply into my own pocket because the landlord will not rehouse me or provide any compensation they basically just said I don’t have to pay rent but that’s it. It’s IMPOSSIBLE to find anything short term for less than £300 per week and that is bare minimum it’s more like £500 per week (my rent is £650pm) . There communication is poor, I find every member of staff in there property management team extremely rude and I still don’t have a glimpse of light at the end of this very long stressful tunnel. No customer service and no tenant protection whatsoever it’s by far been the worst experience of my life dealing with this company.
Reply from Mansons Property Consultants : Dear Kayla,
We sincerely apologise and understand that this is a very difficult situation.
Now that all repair work to the roof is complete, the landlord’s insurance company are arranging for a contractor to make good the damaged cladding and plaster work, this will then pave the way for the repairs to the damaged electrics. The repairs are going through the Landlords insurance company which takes control away from Manson’s; however, we are continuously chasing this with the landlord as we aim to resolve your situation as soon as possible.
Your rent has been returned in full since the situation began and the landlord has agreed to release you from your tenancy agreement as the events that took place were beyond your control.
Your initial request to be released from the tenancy was agreed back in December 2021 and still stands until the issue is resolved. It is regrettable that the landlord’s insurance company will not provide you with alternative accommodation. In the meantime we have provided information to the council in the hope that this will assist you with temporary accommodation, and we will continue to find ways that we can help you.
Again, we do apologise and appreciate this is not an ideal situation, but we will continue to do all we can to expedite the repairs with the insurance company and continue to keep you regularly updated.
Please look at the other 1 star reviews before renting a property with these people as I just looked at the overall rating and over looked them!. If my review can help deter at least one person and prevent them being in a situation like …
Reply from Mansons Property Consultants : Dear Kayla,
We sincerely apologise and understand that this is a very difficult situation.
Now that all repair work to the roof is complete, the landlord’s insurance … More
Very very rude and unprofessional. Do not waste your time speaking to them do not care about your needs. arrogant is an understatement
Reply from Mansons Property Consultants : Hello JJ Saddleton, we are sorry to hear our service fell short and would appreciate discussing this so we can understand what has happened and if we can rectify this. We have checked our database and are unable to find you and in turn contact you. Please can you contact the managing director Nick Manson on 01912092222 or by email nick@mansons.net.
Hello Egidijus Trueman , we are sorry to hear our service fell short and would appreciate discussing this so we can understand what has happened and if we can rectify this. We have checked our database and are unable to find you and in turn contact you. Please can you contact our team on 01912092222 or by email info@mansons.net.
Reply from Mansons Property Consultants : Hello Egidijus Trueman , we can’t find a record of yourself as a customer of ours.
Very very rude and unprofessional. Do not waste your time speaking to them do not care about your needs. arrogant is an understatement
Reply from Mansons Property Consultants : Hello JJ Saddleton, we are sorry to hear our service fell short and would appreciate discussing this so we can understand what has happened and if we can rectify this. We have checked our database and are unable to find you and in turn … More
Terrible company to deal with, inflexible & uncaring
Reply from Mansons Property Consultants : We do not believe this is a review relates to services provided by Mansons Property Consultants.
Fail to accept any responsibility for errors made on their side and provide zero assistance as a result. If you come into any issues with mansons then expect no compassion for the …
Reply from Mansons Property Consultants : Hello Scott, we are sorry to hear our service fell short and would appreciate discussing this so we can understand what has happened and if we can rectify this. … More
About Mansons Property Consultants
Mansons Property Consultants are multi award winning estate agents, specialists in sales, lettings & property management based in Jesmond, Newcastle upon Tyne. Buying, selling or renting we can help. We are an independent estate agency which was established 2001 and the exclusively appointed Guild Property Professional member for Jesmond. We are committed to providing a high-quality personal service to customers looking to sell, let, buy or rent which is reflected in our online reviews.
Website: http://www.mansons.net/
Our team
Nick Manson
Managing Director
Deborah Thorpe
Debbie Smith
Cindy Barrow
Kirstey Waggitt
Claire Day
Lettings Consultant
Memberships and portals
Marketing
Awards
