A selection of reviews, highest rated first. Not every review may be shown.
A pleasure to deal with, thank you for your patience and cooperation throughout the deal for our client!
Reply from Mansons Property Consultants : Thank you so much for your 5-star 🌟🌟🌟🌟🌟 review! We are delighted to hear that working with Mansons Property Consultants was a pleasure for you. Your kind words about our patience and cooperation mean a lot to us, as we strive to make every transaction smooth and stress-free for our clients and partners alike. We’re committed to maintaining a high level of professionalism and customer satisfaction, and we truly appreciate your recognition. Looking forward to working with you again in the future!
I have just completed 20 years as a landlord. Service was always first class. When I needed help they were always efficient and courteous in their support. A 5 star service! Well done to all the team.
Reply from Mansons Property Consultants : Dear Stephanie, we are truly honored to have been your property management partner for the past 20 years. Your kind words about our first-class 🏆🏡 service mean the world to us. Our team strives to provide efficient and courteous support at every stage, and knowing that we've met your expectations over such a long period is incredibly rewarding.
Thank you for trusting Manson Property Consultants with your property needs. It’s feedback like yours that inspires us to keep delivering the best property management services in the industry. If you ever need anything, please don’t hesitate to reach out.
Best regards, the Team at Manson Property Consultants
I have had the pleasure of dealing with Mansons for many years as both a landlord and in an estate agent capacity. The whole Mansons team are extremely approachable as well as professional and extremely capable. I would not hesitate in recommending them to others and hope that we are able to work together again soon.
Reply from Mansons Property Consultants : Anna, thank you 🙏 so much for your wonderful five-star 🌟🌟🌟🌟🌟 review of Mansons Property Consultants. We are truly grateful for your continued trust and support over the years, both as a landlord and in an estate agent capacity. It’s fantastic to hear that you’ve found our team to be approachable, professional, and highly capable. At Mansons, we pride ourselves on delivering exceptional customer service and expert property advice to clients in Jesmond and beyond. Your recommendation means the world to us, and we greatly look forward to working with you again soon. Thank you 🙏 once again for choosing Mansons Property Consultants!
It is my first time renting an apartment. I am very grateful to Mansons for their very professional and prompt service. Mansons is undoubtedly one of the best letting agents, earning every bit of its well-deserved five stars. Kirsty, Jennifer, Amy and Graeme are very helpful, friendly and warm-hearted. The team's professionalism is exemplary and the efficiency of the process deserves accolades. Clear communication and transparency characterize every interaction, ensuring that I am well-informed at every step. I would be delighted to recommend Mansons to those who desire to find a cozy and lovely apartment.
Reply from Mansons Property Consultants : Thank you Jean, for leaving such a glowing review for Mansons! We greatly appreciate your kind words and are thrilled to hear that your first experience renting an apartment was a positive one with our professional and prompt service. It's wonderful to know that Kirsty, Jennifer, Amy, and Graeme provided their assistance in such a helpful, friendly, and warm-hearted manner. We take pride in our team's exemplary professionalism and efficiency throughout the process. Clear communication and transparency are of utmost importance to us, ensuring that you were well-informed at every step. We are truly grateful for your recognition of our efforts and look forward to serving you again in the future if needed.
I have been a client of Manson’s Property Consultants, Newcastle for over 10 years. During this time I have received 100%+ professional, helpful and friendly service from all of the staff.
Earlier this year during a routine inspection on my first floor flat in Wilson Street, Wallsend it was noted the staircase was infested with dry rot and therefore making it unsafe to use. Manson’s very quickly arranged for a contractor to attend to give a quotation.
The dry rot was emanating from the downstairs flat so Manson’s made contact with the owner who carried out remedial works. However it was felt these were not sufficient to enable my work to be carried out at great expense and for the contractor to offer me a guarantee for the work that I needed to undertake.
During the whole process despite being kept informed my tenant became extremely demanding and challenging.
After many weeks of negotiation with the tenant and the downstairs owner we were forced to involve the services of North Tyneside Environmental Health to resolve the issue and start repair work on the flat.
Manson’s sourced an alternative contractor that could carry out the work which was commissioned. Arrangements were made with the owner of the downstairs flat and my tenant. Unfortunately, works were delayed due to circumstances beyond our control (ie securing delivery of materials).
During the whole period as the flat was unsafe to live in we did not collect any rent from the tenant as she was advised not to live there. Despite numerous requests for her to move out she refused and continued to live in the flat knowing there was a serious health and safety issue.
During the period the tenant notified us of issues relating to electrics and boiler that needed repairs. However, these repairs could not be undertaken as the property was unsafe to enter.
In the meantime as the tenancy period was coming to an end I instructed Manson’s not to offer a renewal as I was uncertain how long works would take. The tenant was served a two month notice that the tenancy would not be renewed at the end of October 2024 and she was advised to make arrangements to find alternative accommodation.
My tenant has threatened me with disrepair, harassment as a result of retaliatory eviction compensation claim due to a breach of Landlord’s obligation.
Recently a colleague of my tenants posted a very damning review on the Mason’s website in relation to all of the above. Subsequently due to the defamatory nature of the review, the post was taken down.
During all this time Debbie Smith the manager has worked in an extremely professional manner and the fact that her professionalism, competency and compliance with housing legislation has been questioned by my tenant is an absolute insult and outrages.
Fortunately work has commenced and I have been advised that the flat is now safe to enter, and therefore the outstanding repairs will be addressed.
Thank you Manson’s for all your assistance during this extremely stressful period.
Debbie you are an absolute star and deserve a medal for everything you have had to endure to remedy this situation. I cannot thank and praise you enough for all your assistance and help.
Reply from Mansons Property Consultants : Dear Shirley
Thank you so much for taking the time to leave such a detailed and thoughtful 🌟🌟🌟🌟🌟 review. We truly appreciate your kind words and the trust you've placed in Manson’s Property Consultants over the past 10 years. It’s been our pleasure to assist you, especially during the challenges you faced with the dry rot issue at your flat in Wallsend.
We understand how stressful this situation has been, and we are so glad that we could help navigate the complexities involved. It’s rewarding to hear that you found our service professional, helpful, and supportive throughout the process. Debbie and the entire team are truly grateful for your praise, and we’re so glad to have been able to work alongside you to reach a positive outcome.
At Manson’s Property Consultants, we strive to offer exceptional property management services across Newcastle, and feedback like yours reassures us that we are on the right path. We’re thrilled that the repairs are now underway, and we will continue to support you in any way possible as the final steps are completed.
Thank you again for your continued trust and for sharing your experience so others can benefit. We look forward to working with you for many more years to come!
Warmest regards, Debbie and the Manson’s Property Consultants Team
Great service from start to finish on helping me get rehomed after being homeless
Reply from Mansons Property Consultants : Hello Alan, thank you 🙏🙏 so much for your kind words and 5-star 🌟🌟🌟🌟🌟 review! We're thrilled to hear that you had a positive experience with our service. Helping individuals transition to a new home 🏠 is at the heart of what we do, and it's incredibly rewarding to know that we could assist you in finding a place to call your own. Your feedback inspires us to continue our mission of providing professional and effective support. If you ever need anything in the future, don't hesitate to reach out. Wishing you all the best in your new home! Kirstey & the Mansons team.
Very professional with a quick response time. Any issues will be solved instantly. Would definitely recommend.
Reply from Mansons Property Consultants : Hi Louis, thank you 🙏 for your 5-star 🌟🌟🌟🌟🌟 review! We’re so grateful for your recognition of our professionalism and quick response time. It’s our goal to resolve any issues promptly, and we're glad to hear we met your expectations. Your recommendation means the world to us, and we're here whenever you need us again! …
Mansons are the most friendly, professional, and helpful estate agents I've ever used, and definitely the best on the market for the North East. The staff keep you updated every step of the way, I couldn't be happier with everything. Thank you so much! Big shout out to Hollie too :)
Reply from Mansons Property Consultants : Hello Diane, thank you 🙏 so much for your wonderful 5-star 🌟🌟🌟🌟🌟review! We're thrilled to hear that you found our team at Mansons to be friendly, professional, and helpful throughout your experience. Providing top-notch service in the North East is our priority, and it’s great to know that you felt supported every step of the way. We're especially glad that Hollie could make a positive impact—she’ll be delighted to hear your shout-out! We truly appreciate your kind words and look forward to assisting you with any future needs.
Reply from Mansons Property Consultants : Alaa, thank you for leaving a 5 star 🌟🌟🌟🌟🌟 review. It's really appreciated by the Mansons team. …
Wonderful property managers in Newcastle. They give the tenants most comfortable living. Any complaints will be answered soon, even a smallest of smallest. …
Reply from Mansons Property Consultants : Hello Anusha, we are so pleased to hear you had a wonderful experience using Mansons and all you queries were dealt with promptly and efficiently. We thank you for taking the time to leave this review, it means a lot to us. … More
Nick Manson
Deborah Thorpe
Debbie Smith
Cindy Barrow
Kirstey Waggitt
Claire Day
