After a sticky start Belvoir have done a good job in managing my Lettings over several tenants.

Adding a worded review to answer the below comment to my initial 2 star review. I wont show up on your system as I believe I never got that far. I enquired via telephone about viewing a rental property back in August. I was told the advertised property was not ready yet and that I needed to submit an online request via your website to receive a call back to discuss a viewing, so I did... I never got a call back. Dealing with multiple estate agents during a time when I unexpectantly needed to source a new rental property was frustrating enough, but a complete lack of care with enquiries and a standard reply instructing me to submit an online enquiry - even though I'm speaking to someone either face-to-face or over the phone - seems to be a common thing, hence my 2 star review in this instance because at least someone did answer the phone, just a shame it all fell apart after that.

Seriously we needs somedays to repair the wash macchine !! Seriously regards

Belvoir took over the management of my furnished property from CityPadz. I was assured the handover would be seamless, as Citypadz executives would continue in the new company. However items have gone missing from my home and no-one is taking the blame. I even had a painting, which was hung over the fireplace in the lounge, cut from its frame and Belvoir have been kind enough to send me a photograph of the empty frame! Citypadz checked my inventory on each tenant handover, but apparently it is an optional service with Belvoir. Also, Citypadz provided contents insurance, but Belvoir do not. At subsequent tenant handovers, no-one from Belvoir told me the check was not happening, nor that the insurance was not automatically being renewed. Now I am hundreds, if not thousands of pounds out of pocket, with audio/video items and paintings missing, and my rental company is denying any responsibility.

I had a terrible experience with this agency and I strongly advise anyone to stay away from them. In July 2022, I rented out my brand-new, spotless property through this company. They charged me £100 per month, supposedly to carry out regular checks on the tenant and the condition of the house. Before signing the contract, they were extremely polite and professional, but once the agreement was in place, their attitude completely changed — rude, disrespectful, and unhelpful. They promised me that the tenant only had one small dog, but that was a complete lie. In reality, the tenant kept around five large dogs in my property. The agency never informed me and failed to properly monitor the situation. After just a few months, the tenant stopped paying rent for about three months, leaving me with a loss of £2,500 in unpaid rent. When the tenant finally left, they simply threw the keys inside the house and walked away. My home was left in a terrible state — the garden was destroyed, covered in cigarette butts and waste, cabinets were broken, and overall the property was completely trashed. On top of that, my once-new and clean house was left with an awful, filthy smell throughout. I had to spend nearly £10,000 to restore my home back to its original clean and livable condition. This agency is extremely unprofessional, dishonest, and provides no real service despite charging high fees. They misled me, failed to protect my property, and caused me huge financial losses. I would never trust them again, and I warn everyone not to deal with this company. They are irresponsible and, in my opinion, operate in a fraudulent way.

The worst office, if you want to rent find a better office cuz they will take your money for silly things. In addition they change the period of the tenancy without inform me.

The most unprofessional place. They will lie and scheme to get you to rent a place and that is unsafe to live in. The property had illegal electrics that had not been changed for 30 years and … More

Wouldn't even rate them 1 star. They are a nightmare. Cause stress and anxiety i cant wait till we get out of our property to never have to deal with the incompetent staff again! DO NOT USE THE CHILLINGHAM RD BRANCH. IVE EVEN HAD TO THREATEN THEM WITH TRADING STANDARDS.

I am a landlord that used them for letting my flat. Belvoir Chillingham Road branch do not respond to simple e - mails or telephone calls and cannot even manage the basics of very simple administration. They are completely shambolic and do … More