I had a terrible experience with this agency and I strongly advise anyone to stay away from them. In July 2022, I rented out my brand-new, spotless property through this company. They charged me £100 per month, supposedly to carry out regular checks on the tenant and the condition of the house. Before signing the contract, they were extremely polite and professional, but once the agreement was in place, their attitude completely changed — rude, disrespectful, and unhelpful. They promised me that the tenant only had one small dog, but that was a complete lie. In reality, the tenant kept around five large dogs in my property. The agency never informed me and failed to properly monitor the situation. After just a few months, the tenant stopped paying rent for about three months, leaving me with a loss of £2,500 in unpaid rent. When the tenant finally left, they simply threw the keys inside the house and walked away. My home was left in a terrible state — the garden was destroyed, covered in cigarette butts and waste, cabinets were broken, and overall the property was completely trashed. On top of that, my once-new and clean house was left with an awful, filthy smell throughout. I had to spend nearly £10,000 to restore my home back to its original clean and livable condition. This agency is extremely unprofessional, dishonest, and provides no real service despite charging high fees. They misled me, failed to protect my property, and caused me huge financial losses. I would never trust them again, and I warn everyone not to deal with this company. They are irresponsible and, in my opinion, operate in a fraudulent way.