Disappointing experience. Applied for a property for rent, offered more money even. Chased them a few times for a reponse, was told we would know very soon as they were taking the offers to the landlord on that day. Never heard back and I was not about to keep chasing them, so I assumed it had been unsuccessful and they never bothered to tell us. I moved on from this and continued looking elsewhere. However, imagine my surprise when 3 weelks later the same property pops right back up on my Rightmove feed, with price reduced! More is the surprise because we even offered a bit more for the rent that it was advertised. This experience goes to show that they could care less about the customer, giving me a very poor impression of the agent. Anyone who has been in the rental market for a while will have encountered these type of letting agents, and the best you can do is avoid them.