Great professional and helpful service

We had a difficult time selling our house through no fault of Curchods but due instead to chains breaking at difficult times. Throughout, the staff at Curchods New Malden kept us informed of developments and were generally proactive in progressing and resolving issues. Our third and final sale was successful and we would recommend Curchods as a local agent when selling.

Professional, Courteous, Efficient

Curchods have great deal of business in the area and were therefore able to sell our house as well as putting the right purchase under our nose at exactly the right moment.

Marketing of the flat was very slow, hardly anyone in the first 4 months. But once a vendor was found the sales progression manager, Laura, was absolutely fantastic and worked really hard to push through a problematic sale. I would give her 5 stars.

UPDATE 2019-10-16: After also sending another email to chase up, we received the outstanding document today. UPDATE 2019-10-15: We’ve exchanged now but we find the Mortgage service actually not as great as my previous comment. Had a problem with their client portal, asked the guy, not having any response back yet, it’s been A WEEK now. We feel like being ignored after the deal is done. Original: We find Curchod a good agent. Victoria from the sales team has been very helpful, provided lots of useful info while we search. And we decided to use Vinny’s mortgage service as he knows his stuff well and has been very patient with all our questions.

I was not given all the keys of the flat I bought and was told the owner would do some work that needed doing but that was not done.

Simply waste of money and time! It is not unfair saying that after having our offer accepted, with no avail we waited 6 months NOT for an ordinary element of the management pack to come back on time to allow us to exchange contracts; instead, we waited unsuccessfully for the costs of Section 20 notice works about which we were not even informed in time to negotiate an adequate price! Example of items on the Section 20 notice list were roof replacement (not very ordinary maintenance I would say!). Without adding that they also pretended to help us negotiating with the seller the cost of what was said to be just a minor roof repair initially, and before we discovered the section 20 notice! It doesn’t really improve their reputation knowing that they recommend their buyers to arrange a Mover Protection policy because anyway the buyers have to pay monthly fee for it and it’s not even guaranteed that they can recover the costs incurred for others’ incompetence! I took the trouble to write this review (which, by the way, is not an opinion but it’s an objective fact that really happened to me, unfortunately!) with the intention to help other honest and serious buyers like us, avoid such incompetent, unintelligent people who sometimes can be confident enough to think that they can fool others without facing fair consequences on their reputation! Good luck and all the best for your future!

Looking for our first property we were unlucky enough to come across this agency. On her own initiative Ruby showed us a nice property within our specifications (which we hadn’t asked for) and we ended up having our offer accepted. We trusted them to the point that we went for their own solicitors and in-house mortgage advisors (huge mistake). For the first couple of months we were bombarded with requests of documents and we underwent all sort of checks (excessive and unnecessary). Then all went mysteriously quiet and we tried all we could to make things moving and help them, to obtain a completion date, during a period of 6 months in total!!! Eventually we were not even worth an honest explanation of what was really going on nor an apology..according to what we have been told, they put on the market an unmortgageable property with a major works notice served (of which we were not informed) and significant difficulties with the freeholder/managing agents who would not provide the relevant costs!!! Major works must be discussed at the negotiation stage and should inform decisions made on the price! This is not an ordinary element of the management pack! But Mistakes can happen, we can understand, and we also understand that agencies make sellers interests, but the way Lisa/Chris handled the situation was simply unacceptable and dishonest! All the parties involved worked in their favour and kept providing us with misleading information while keeping our hopes high, causing a large waste of our time, energy, and money (£1500 in expenses) and the loss of our current rental property (which they were informed about). They did not propose any solution to try and help us overcoming this issue with our lender and as soon as our offer expired, the property was re-marketed (on the same day) with the identified legal issue still not resolved (allegedly). It seemed to me like they were anxiously looking forward to us withdrawing our offer! Advice for next time: try to be more clear with buyers that you don’t want to support and avoid causing serious issues to innocent people! I have the strong feeling that all this could be a disingenuous agreement between them and the seller to push us aside in favour of other preferred buyers. Or the alternative explanation is just incompetence! I let you choose! Anyway it’s totally fair from my perspective and experience with them, saying that my feedback is: Unhelpful, unethical, hypocritical, insincere, illegal as they withhold important information of financial interest to us breaching their own professional standards (the worst part is perhaps that they won’t even admit it despite all evidence and us confirming that there is ground to sue them!) Serious buyers stay absolutely away!

Poor quality letting service.

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