Hi Dibin, there appears to have been a misunderstanding as we did contact you over the phone to cancel the viewing and it appears you still turned up. We understand this must’ve been frustrating if you hadn’t realised the viewing was cancelled, and so apologise for any miscommunication on our part. If you’d like to discuss the issue further with a member of our team, please call our Middleton branch on 0161 643 9617. We wish you the best with everything going forward. Thanks, Michael Hodson – Branch Manager