Hello Harleen, Thank you for taking your time to write us a review albeit negative. We booked you a viewing initially at 4/9 at 4pm which you did not show up to. We rearranged this for you 6/9 at 3.30pm, you phoned us on the day to change this to 5pm which we were not able to facilitate at such late notice. You phoned at 4.20pm as you were stuck in traffic and would be another 15 minutes, as we have other properties to sell and other appointments to get to we advised that we couldn’t wait for you to arrive but would see if the seller was able to come home to do the viewing for you. She advised she would be happy to do a viewing for you but was 30 minutes from home, you then advised to leave it so I cannot see how we are in the wrong here, we were at the property at the original time confirmed with yourself.