Hard to contact

Kind, helpful and efficient staff who where very accommodating throughout the process. Only caveat would be that as a first time buyer there where times when it seemed unclear as to what was happening and I felt that I had to call to get updates more often than I should have. More contact from Michael Poole's either via email or call would have been more beneficial to myself. I do appreciate however the multiple clients they must be juggling. Overall very happy with the service provided.

Don’t expect your deposit back, had to fight with them to get my deposit back.

Website keeps going down but excellent choice of homes

Terrible service. Valued a property for my mother and it was evident the valuer was either underqualified or tried to low ball to secure an easy sale. My opinion it was the latter. The property eventually sold for 20% more than what your agent wanted to market it at.

Lazy letting agents. Enquired about a property, was told that it would a group viewing and there would be five other applicants there and viewing it at the same time, I have viewed multiple properties in recent weeks and never have I had a group viewing. Couldn't even answer a question of whether a property up for rent, was pet friendly or not and told me I would have to view it and then apply, before giving me this answer. A property is either pet friendly or not, there is no middle ground.

Poor !

Very poor Usually reply within 3 Days Borough Road branch

Middlesbrough branch- This estate agency treats people looking for tenancy as dirt. The would keep you in dark and are not at all reliable. Would not tell you any probable timeline for start of tenancy/moving but will advertise the property as immediately available. After weeks of chasing phone calls, online viewing, tenancy application and going through the secret lottery of choosing the prospective tenant, they took holding deposit, did references and one about week before moving date withdrew tenancy paperwork citing landlord wants to sell. I was left dumbstruck...My whole joining week of the new job was spent in finding a place to rent. Time wasters.....They do not value the time for renters.