Very unhelpful staff. No regard for customers. Enquired for several homes to let on both their website and right move. No one spoke to seemed interested in either arranging a viewing or getting back to me. Why bother advertising these homes to let if you can't be bothered to deal with a potential tenant? When Mr Michael Poole himself run the estate agent, he was very professional and cared about customers back in the day. Its shameful how unprofessional the lettings team treat potential tenants. Absolute waste of time. I hope the landlords find out what you lot are like.

They put a house on Rightmove mid bank holiday weekend (who on earth was in the office on a Sunday?) I applied online to see it, the earliest day anyone could possibly have seen it was Tuesday. Tuesday, no-one answering the phone or email. Finally after only five hours, spoke to someone about another property. She told me the one I was really interested in, see above, had had the VERY FIRST offer accepted. Surely they are open to other/higher offers? Said I. No. If I was a vendor and agents were blocking chance of higher offers, I'd be pretty annoyed.

Many houses and others appear and they don't want to help me see them

Rude, obnoxious, unprofessional...would not recommend. Staff have no respect for customers. speak in a highly Rude manner...there is no customer service. If your desperate do not go here. Go and sleep in the street than visiting these guys.

Glad I didn't put my house on the market with Michael Poole, they don't answer the phone ever, tried 4 branches all the same, they send you a text message asking what properties you wish to view, we had 5 that we liked, and they have not replied even after I asked a guy in the lettings department to try for us 3 hours later, he said he would get in touch with the 4 branches and chase them up, heard absolutely nothing back, how o earth are you supposed to sell your house if they don't respond to your request, dreadful service

Micheal Poole Middlesbrough, Unhelpful, rude staff member with no sensitivity and a stick up her bottom. Not a shred of customer service skills and a terrible attitude. She needs to check how she is talks to people. Specially after you rent from them when you complain sth that wrong they never fixed that problem on time they might fixed after 6 months, this minimum. The house moulded and cracked wall specially the toilet. I complain millions times but they not want to solve the problem now going to year. As well as I told them to change house key because I am not feel safe with the key that I have but they told me to change all the key by my own money. I don’t what kind of landlord is it? Specially I am not recommended Micheal Poole Middlesbrough for foreign people because they think we not know anything thing how things are going and law!

Worst estate agent I've ever had to deal with... Wouldn't trust them to sell a dog kennel ..

Unhelpful, rude staff member with no sensitivity and a stick up her bottom. Not a shred of customer service skills and a terrible attitude. She needs to check how she is talks to people.