Moved into the property almost a month ago, I needed a specific date so I gave permission for there to be no cleaning before I moved in, but I would still expect a proper inspection before I moved in which clearly didn't happen as many things are in poor condition. The previous tenants had left large items, one of them covered in mould that has just been sat in the flat the whole time as it's too big to dispose of myself, which I have also reported but this hasn't been removed yet. Reported the washing machine was broken, was told it was a 'gifted item' & not the landlords responsibility. Something I don't necessarily have issue with, but no one had told me this before moving in & was told specifically that the washing machine was 'included' at the viewing. I Immediately had issues with the shower not draining, can't use it as within 5 minutes it's flooding the bathroom. Tried to fix it myself by cleaning the drain ect, didn't work, so I reported it on the maintenance portal as I'm supposed to. The welcome pack says that they try to sort non emergency issues 'the next working day', almost a week later I still hadn't heard anything & had to chase it up. Was told the landlord had approved the things that needed doing & I'll hear from a contractor soon. Another week later I still hadn't heard, received an email saying that the contractor had tried to contact me on Monday (I didn't have any missed calls & my phone is fully working) so I had to ring them myself on the Thursday now 2 weeks after I originally reported. Arranged for the contractor to come on Sunday (today) after 11, waited until 1, no notice or sign of anyone coming. Texted, no reply. Tried to ring no answer. Then received a text from the contractor saying they weren't coming as the landlord didn't approve the works.. the contractor had to chase the office to find out if they could do the job that morning & they said no. No one decided to tell me, I woke up early on a Sunday morning, sat around for 2 hours, organised my whole day around it just for no one to turn up, so I'll have to organise another day to sort it and no one from the office decided to tell me that the appointment had been cancelled. Obviously furious, I have a shower I can't use since moving in, I've had to walk to my parents every morning to shower (thankfully this is an option, no idea what I'd do otherwise) & ewemove know this. Also I was told in the email the work had been approved, that's literally why the contractor had been booked in in the first place. Truthfully I've had a pretty terrible move in experience which doesn't give me very much hope of living in this property at all.

Oh dear oh dear. Great news for some sellers, from a buyers perspective, the 'old school' way of selling is rife. In 2023, its not difficult to see right through it. Two offers were made, both declined, this is absolutely fine. Its the bull that followed... we have so much interest. Lots of viewings and other offers.... I'd buy that... if the property in question hadn't been for sale for another 5 month's since my offers were declined. It's a disservice to potential buyers and maybe the seller that is having to pay utility and council tax on a empty home. Don't get me wrong, no sour grapes. It's the nonsense attached to a offer been declined that is intolerable. People are not stupid, treating buyers (or sellers) with contempt and putting it in a email makes you look completely unethical. A house, anything is worth what the market can demand.

I booked a viewing for a property and took time off work specifically to attend. I received confirmation emails and text messages confirming the date and time of the appointment. I arrived at the property as scheduled and waited approximately 15–20 minutes. When no one arrived, I attempted to contact the office by phone but received no answer. I then sent an email and was informed that the property had already been sold and that no one would be attending the viewing. I was also advised that someone should have contacted me to inform me of this, which unfortunately did not happen. This situation was extremely frustrating and inconvenient, particularly as I had taken time off work based on the confirmed appointment.