I rented a house. I had only one neighbour with the windows looking at my private back garden. Every time the grass in the back garden was overgrown, Bentons sent an email saying that someone had complained about the poor maintenance of the garden. When I asked who was complaining about the garden I never got an answer. After 1.5 years living there and several anonymous complains, I explained Bentons that (1) I had discovered that my neighbour worked at Bentons (I could see their pictures and names from the webpage) and (2) it was not correct that I would receive complains every time the grass in my back garden (not visible from the street) was overgrown. 1 day after, I received a letter asking to leave the property in two months. The house was rented 2 weeks after I left. I should have maintained the garden more often, Bentons should not have spied and bullied me with anonymous complains, causing me a considerable amount of stress. I would not rent from them again and I would not recommend them. It was a bad experience. (Actualisation: More than 25 days to get the deposit back!!)