Disappointing experience. We hurriedly put through an application due to being told by Bentons of the interest in the property. This was on the condition that the landlord would consider the poor quality of the oven considering the size and quality of the rest of the property. We were pleased to be accepted following our application but it then turned out that the oven issue was never addressed by Bentons with the landlord and our application fee had been taken. This wasn't a deal breaker however. We weren't kept updated throughout the referencing process despite paying a substantial referencing fee and even today I have no idea if all the references were received! As with most house moves there were unforeseen issues, the main one being that the existing tenants were not able to vacate by the property by the advertised date and needed to stay for longer. We were unable to hold on this long due to our existing tenancies, and not wanting to see the tenants without anywhere to live plus us needing somewhere to move into asap, we pulled out and found a property elsewhere. We didn't get our substantial referencing fee back. Whilst it's appreciated that it was our decision to pull out, it was not us who held up the move-in date. Considering the poor referencing service anyway and the external issues beyond our control, a partial refund at least might have been some recognition of the inconvenience and below acceptable service received. All in all, this was a disappointment. The staff are pleasant enough and would return calls but overall I wouldn't proactively look to use Bentons again.