"Do not rent from these,All..."

Do not rent from these, All the 5* reviews are from people who sold their properties for overpriced figures, course they're going to be happy. - If you're a renter this applies to you. If I could give a lower rating I would. I was renting a property since Nov 2019, I had complained about one window in the master bedroom since the viewing that there was a high volume of noise coming through and wind, as the panel was broken and wouldn't shut properly, this came under a concern to environmental health, you could smell the traffic and even hear customers order their pizza from dominoes across the road. I was informed this would be fixed on the day of viewing verbally by Jordan. 3 years on, taking my money, hundreds of e-mails later, nothing was done and that room had to be abandoned, so in other words I rented a 1 bedroom for the price of 2. I was led on by false hopes, saying "windows are ready we are sending someone" and nobody ever turned up. It was all a lie. The shower didn't work for 3 years either, the water pressure was not right and nobody ever looked into it for me, cold showers for 3 years? Just before Christmas this year going into 2023 a day after paying that months rent I received an unexpected notice to leave within 2 months, no answer to any reason why. They didn't pay the remaining deposit and added unauthorised charges onto the account claiming for "damages in the house" which certainly is not comparable to the poor windows. The most hilarious thing is, I drive past the house and the windows were installed 1 month after I left. Why was this not sorted for 3 years? The landlord turned up to the property demanding rent for the last month (which I let them take £525 out of the £605 deposit anyway) he snatched my mothers phone out her hand and demanded my telephone number and kept calling me from withheld and harassing me and my family while they were trying to help me move my stuff. - I was harassed by constant quarterly visits that were targeted just to me, this was evident as I knew another tenant renting from these people. - landlord refused to put his issues in writing knowing that I could take that to the tribunal. * Do not rent from these people no matter how desperate you are, you will get ripped off and ignored as long as they take your money. Now sit back and read the snide and unprofessional response I get followed by many others in the past. Poorly managed organisation.

I’ve been a good tenant , moved into a property owned by a very good friend of mine, paid deposit but I had to leave earlier than expected, left the property all cleaned, When I’m ready to receive my deposit, there was one thing spoken on the phone with Mr .Jordan and agreed on, but something else I received from my deposit , i think you should have to tell people right from the beginning what they have to pay or not, rather than coming to me later with “extras” and “more reasons” I’m thinking that all you claimed to take from my deposit was more of paying you Jordan ., never mind the fact that you was judging me right from beginning without to know me personally and telling my friend not to rent the property to me… As I have agreed with the rest of the deposit you can understand that I don’t care about money Not very nice experience with this agency Not recommended

Bad experience with them!!! If you think to ask where is you're money think twice...because it's possible to be "rude, disrespectful " for them...and for that you'll gonna wait half year till you'll gonna receive you're money back.NegativeResponsiveness, Quality, Professionalism

I wanted to make an appointment to see the house for rent, the lady was not pleasant, I didn't remember the phone number and asked if I could call back and give number, she agreed, and she didn't answer the phone. When I called from my friend phone, she answered and she was very arrogant.

Awful experience! Not professional on the phone at all. Rude on the phone. Bad customer service. Never known anything like it!! I never write reviews or bad ones but this needed one. Can't even get hold of them half the time! Then they let the property go to someone else when we were first. You should be ashamed to be honest.

Poor Company

Terrible. Do not let them look after your house. You might as well manage it yourself.

Quite easily the most inept letting agents I have ever known. From the first meeting to returning of our deposit they were downright useless. Having given notice over 2 months before the end of our tenancy to give them chance to find a new tenant, nothing was done. The only reason our landlord found out we were vacating the property was because I told them. Newton Fallowell had done nothing to keep her updated. It took nearly 4 months to receive an inventory, faults were reported, but no acknowledgement was ever made, until I reported these directly to the landlord. Then we come onto the fact they lied about inspections. When the landlord contacted them regarding the outcome of an inspection, they simply lied and said they had arranged one and we had then cancelled. No request was ever made to us. You would think that a managing director of a branch would have oversight as to all the facets of the business, this is not the case. On one of the multiple times I went into branch regarding the inventory, Jordan simply replied, I don't know about them, that's why I pay someone else, and then queried as to whether tenants usually get one. Having dealt with other branches of Newton Fallowell in the past, I thought I would receive the same level of professionalism and service. Very much not the case. I for one am glad to be rid of them and will take great pleasure in telling anyone who asks just how shocking they are.

Very poor, didn't turn up for valuation appointment.