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Newton Fallowell Estate Agents - Mansfield

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
05.02.2015
The best so far

We would like to thank Jordan and his team for a service that exceeded excellence. He saw the potential in our home , presented a very positive outlook and to top it all at an excellent rate.We had no reservations in contracting Newton Fallowell to market our property . The sale was completed within one week, something of a record I feel . The figures speak for themselves.We cant thank you enough , well there is the bill I suppose , but seriously a first class job ! Well done .

5.00 /5
02.01.2015
Sold my house the week before Christmas

Recommended by a friend who works for a large house builder to speak to Newton Fallowell as they sell properties through them. I had four valuations done in total before committing to a estate agent. We pondered using another company but, when they quoted nearly five thousand pounds we went elsewhere and great news...they sold our property the week before Christmas! Glad we used them.

5.00 /5
15.11.2014
Raising the standard

We raise the standard of estate agency

5.00 /5
19.07.2014
Fantastic

Having sold my house with Jordan and his team at Newton Fallowell Mansfield, i can honestly say they were great from start to finish! Very helpful, approachable and nothing was too much trouble. Definitely recommend giving these guys a try

1.00 /5

Avoid these rookie lazy staff members. Wasted my time with a tenant and under managed their expectations for certs then blamed me on them pulling out. Now certs are done no phone calls to say more interest in property, very simple to pick the phone up and ask for keys back. Poor communication in very simple circumstances. You guys are so lazy it's unreal. You're nothing but door openers that dress fancy. You have no other skill set. What a useless bunch you are. You need to learn to take accountability for your own mistakes. You have wasted my time and money in the process. You know you have been useless throughout which is why you have come up with the BS. Now they decide to withdraw my property because they know they are useless. Shame on you and your business. You need to go brush up on your skills or find another job that makes you happy as you seem to lack enthusiasm. Typical estate agent that's full of themselves. Good for opening front doors and that's about it.

Reply from agent

It’s disappointing to see this review, as we always strive to provide excellent service. Given that there are two sides to every story, I’d like to share some context. Out of the thousands of clients we’ve worked with, I cannot recall us ever being “full of ourselves” or “lazy.” We work outside of regular business hours—at least six days a week—to support our clients. Here are the reasons we decided to remove your listing from the market: We secured a reliable family who passed all references, and you were aware from the outset that a gas safety certificate and an EICR were legally required for all rental properties before we could complete the check-in process. Unfortunately, their deadline was missed due to the lack of these certificates, and they ultimately withdrew. Although we offered to handle the certificates for you, you preferred to use your own contractors. There were also ongoing issues with keys. Instead of providing us with a set to allow easy access to the property, you expected our agency to collect and return keys at place of work for a member of your family. Even when the tenants were ready to move in, your father refused to provide more than one set of keys for three adults, citing the cost. This level of access is standard practice and has never been an issue for the many landlords and tenants we serve, regardless of the type of keys required. Lastly, we chose to withdraw due to the inappropriate emails you sent to our 18-year-old apprentice. She is a valued team member who genuinely cares about her work and does not deserve to be addressed in the manner you used, including calling her “useless” in several emails this afternoon. We have a zero-tolerance policy regarding workplace respect. Thank you for your time in reading our response.

1.00 /5

Worst worst worst service I have come across , They are sales and letting agents but no patience and manners at all twice hang up the call . Not trained at all to give better customer service very very rude .

Reply from agent

Good Afternoon, I am sorry to read this review, especially since we are known for our friendly and helpful service. I was present when you called, and the call quality was so poor that my colleague genuinely could not hear you. On the second call, you were extremely rude and shouted at a colleague, which is unacceptable behavior and the call was terminated. This situation stems from a confirmed viewing for which you apparently arrived 25 minutes later than the agreed-upon time, despite both verbal and written confirmation. As a busy agency, we had to attend to other appointments and could not wait for you. You called the office 50 minutes after the scheduled viewing, demanding that we return to the house, which was not possible as we had other booked appointments. The owner of the property also agreed with this decision. It is unfortunate to receive a negative review as we are a well-regarded business, especially when the issue arose due to your tardiness and unreasonable expectations for us to wait an extended period of time. Regards, Jordan.

1.00 /5

Just a heads up to check sinks, toilets, built in appliances. The state of the toilets - seats yellow and encrusted with urine calcium, brown sludge in the pan. That's 3 separate toilets btw. The sinks, blocked and don't drain. The built in appliances absolutely revolting. Grease, mould and a harvest festival in the dishwasher. Black sludge in the washing machine. The fridge and freezer could have provided a meal for 2, they were that grotty. Don't pay asking price, until you know you aren't going to be majorly out of pocket - a day after getting the keys. Irony being the house hadn't been stood empty, people actually left it this way. Timescales and communication are also a thing. But I'll let someone else go there. Photos on request 👍 Definitely the right branch. I'm the mug who helped clean the house 😂😂😂 but thanks! If the seller is a personal friend (as there are 3 reviews from her) then I don't expect a reasonable response. The actual buyer is still waiting for a courtesy call from Jordan!!!!

Reply from agent

**Hi, is this the right branch or company, we are in Mansfield, Nottinghamshire and I have no record of any L Tuncliff? Feel free to email us mansfield@newtonfallowell.co.uk with the address as we haven't had any move-ins the last few weeks neither. If your review relates to someone else that isn't Newton Fallowell Mansfield can you please remove this review.

1.00 /5

Do not rent from these, All the 5* reviews are from people who sold their properties for overpriced figures, course they're going to be happy. - If you're a renter this applies to you. If I could give a lower rating I would. I was renting a property since Nov 2019, I had complained about one window in the master bedroom since the viewing that there was a high volume of noise coming through and wind, as the panel was broken and wouldn't shut properly, this came under a concern to environmental health, you could smell the traffic and even hear customers order their pizza from dominoes across the road. I was informed this would be fixed on the day of viewing verbally by a man called Jordan. 3 years on, taking my money, hundreds of e-mails later, nothing was done and that room had to be abandoned, so in other words I rented a 1 bedroom for the price of 2. I was led on by false hopes, saying "windows are ready we are sending someone" and nobody ever turned up. It was all a lie. The shower didn't work for 3 years either, the water pressure was not right and nobody ever looked into it for me, cold showers for 3 years? Just before Christmas this year going into 2023 a day after paying that months rent I received an unexpected notice to leave within 2 months, no answer to any reason why. They didn't pay the remaining deposit and added unauthorised charges onto the account claiming for "damages in the house" which certainly is not comparable to the poor windows. The most hilarious thing is, I drive past the house and the windows were installed 1 month after I left. Why was this not sorted for 3 years? The landlord turned up to the property demanding rent for the last month (which I let them take £525 out of the £605 deposit anyway) he snatched my mothers phone out her hand and demanded my telephone number and kept calling me from withheld and harassing me and my family while they were trying to help me move my stuff. - I was harassed by constant quarterly visits that were targeted just to me, this was evident as I knew another tenant renting from these people. - landlord refused to put his issues in writing knowing that I could take that to the tribunal. Landlord Mike Cokrill, Property 50 Leeming lane south. Do not rent from these people no matter how desperate you are, you will get ripped off and ignored as long as they take your money. Now sit back and read the snide and unprofessional response I get followed by many others in the past. Poorly managed organisation.

Reply from agent

Thank you for your feedback. I am sorry you feel you have received unsatisfactory service. Please contact myself on 01623 424616 Thank you

Contact details
Sales Phone:

01623 424616

Lettings Phone:

01623 638938

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 13:00
Address

13 Market Street, Mansfield, Nottinghamshire, NG18 1JG, UK

Our team

Mansfield Office

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure