**LANDLORDS BEWARE** I've been a loyal customer of the Mansfield branch for 8 years, and this company over the last couple of years provides poor service for landlords. They failed to collect rent properly and didn't notice late or incorrect payments. They refuse to talk to tenants when maintenance issues arise. Communication is slow and argumentative, with a 4-day wait for replies to simple queries. I gave notice, and their exit fee has been mishandled. Firstly, they added the charge to my account weeks before the actual exit date, attempting to take it from the rent payment before I’ve even left. Their exit fee started at £450, then £350, then they raised it to £600. I was hoping to meet them halfway and offered to split the bill, but they refuse to settle, and I have no other avenue but to go to the Ombudsman to get a resolution. If they provided a good service, I wouldn’t have to leave in the first place and now they want me to pay the full £600 to go despite admitting failures in the service. An agent purely driven by revenue collection. Avoid at all costs unless you want hours of wasted time dealing with their conduct.