Took a 1 year tenancy out but left within 9 months. They charge you £600 to leave early, if if you have someone to take over Deductibles after… got charged and £85 bogus fee so the could wipe water stains off a tap, wipe the fridge and wipe a tiny bit of left over oven cleaner I’d missed. They lied to us during the viewing promising the landlord would get us curtains but never did. Left a plug faulty even though it was reported, took 3 weeks to fix our fridge and the block of flat we were in had a broken lift 90% of the year. Not to mention the building itself is so badly made! Also, I offer to pay £40 towards the cleaning which was still too high but they rejected it. Unreasonable, unhelpful and overall bad company to rent with. I won’t be going back there

Scammers. Please avoid. Fake listing. I came across several properties which were added just a day before. When I enquired for site visit, they said all the properties were booked, and further they said only one property is available but for different price (+200 pounds), which seems to be the same property they advertised. They are literally showing one price for a property and increasing it or marking it as sold out until someone agrees for a huge price. Scammers.

I wouldn't recommend this estate agency. I've recently been denied a viewing based on an application I made last year that was eventually rejected due to unfair reference submitted by the landlord then, which was a result of miscommunication and nothing to do with me as a tenant.

Tried getting hold of these guys so many times just to put an offer in on purchasing an apartment and either no one picks up the phone or they take your details say they’ll call back and never do.

Pathetic service. Absolute scammers, unreasonable charges, Charing me for changing locks when I handed the keys in. Have reported these thiefs to trading standards. Edit: the below is a blatant lie. I was given one key when I moved into the property. I have proof of this and will be reporting this to the relevant body. DO NOT DO BUSINESS WITH THIS AWFUL COMPANY.

SCAMLORDS! If you are thinking of renting in Silkhouse Court, RUN! Mismanaged, dangerous and unsafe. I've rented in dozens of places in the UK and abroad and these are by a long, long way the worst letting agent I've ever had. They manage the property as if they were the landlord ,so you deal with them throughout your tenancy and they are serial liars. The building is managed by Xenia Estates (Qube and Xenia are owned by the same people) and there are homeless people sleeping in the building and stealing parcels constantly as the doors to the foyer do not lock and anyone can enter. They haven't locked for almost a year and Xenia do nothing about it. Qube say it is not their problem. Xenia are impossible to get hold of and completely ignore you and Qube (despite being a sister company) do nothing and say it is not their problem. Even the police say they can't get ahold of Xenia after multiple reports of parcel thefts. This company take your money and provide no service. I and several residents are all leaving at the end of our tenancy due to the unsafe conditions.

Awful agency we are in our apartment our wardrobe is almost collapsing so I bought a new one because this agency they don’t care they said they can’t take this one and they will charge us for it for throw it away because is in a really bad condition, I am sorry? Your people and you are staff are horrible and really nasty I can’t wait to leave from here AWFUL don’t rent any apartment from this people

Awful agency. Called them to arrange th viewing and they rejected just because only my boyfriend works full time now without any option to provide a guarantor. I also explain that I am waiting for job confirmation now. Do not recommend to anyone.

Had a viewing booked for 3:30pm, we sent confirmation via text message, then our viewing was moved to a different time, seems very unorganised... I'd look elsewhere for rentals.