Good service, quite helpful

Overall, a good lettings agent company. Usually fast to deal with any issues brought forward directly or through their maintenance issue report system.

I was a tenant with Nicholas Humphreys for two years. The first year, they were our letting agent but not our landlord, so we had very little to do with them (and they were a godsend compared to our landlord...) The second year, they both let our house and managed it - and therein lies the rub! The property was dirty when we moved in, and we were charged for its "dustiness" when we moved out. Glynne (property manager) was impossible to contact all year (always in meetings! busy woman!), aside from the occasion she badmouthed one of us (an NHS nurse) to her face. We discovered, 9 months into our tenancy, a genuinely smoking, sparking, half-melted plug socket under our kitchen sink which had been overlooked by them and their contracted electrician during inspection, which was causing power cuts and setting off our carbon monoxide alarm. They left our front door open after a house viewing. They did multiple house viewings without letting us know (a legal requirement). They broke our tenancy agreement regarding the process for deposit disputes and still walked away with hundreds of pounds. It took them a MONTH to fix our bathroom lighting after we first reported it as broken. They were generally quite rude and uncommunicative, which was extremely frustrating during the covid pandemic, as our move-out date approached. So, overall, not a positive experience. They get one star because the scouser who showed us around houses was dead fit, and a second star because Jennie has served some Absolute Looks over the year. But that's about it. Sorry guys.

Showed up for a viewing and stood in the rain for 10 minutes waiting only to be told that it was cancelled. They rung me once to try tell me and because I didn’t answer they left it. Didn’t bother trying to ring again to let us know. No email, no text message but they’ve had no issues emailing us in the past. Apparently a voice mail was left however I don’t have it as I assume my voice mail box is full. Don’t waste your time with this agency! Not even a sorry or an attempt to re schedule with us or anything. Just ‘yeah it was cancelled we left you a voice mail’ ridiculous

To anyone reading this agency’s good reviews be warned that they are asking people for good reviews after student house viewings to increase their average rating. This happened to us after our viewing, however once we looked beyond 5 star reviews from viewings on Google we saw loads of 1 stars saying that this agency refused to deal with pests, mould, and all other maintenance issues. Beware which agency you go with for a student house and make sure you do thorough research!!! This agency should be asked for reviews based on how they act as actual tenants, rather than how they act showing potential tenants around their properties.

rented a student house for 2nd year with this agency, was the worst experience we have ever had. we had mice and cockroach infestations to a horrible extent that were already prominent before we even moved in, and after the whole year being falsely promised compensation, the only thing they returned in the end was a rubbish apology. there were only 1 or 2 decent attempts to mitigate/kill off the infestations for the entire year, which is absolutely unacceptable. thankfully our property manager Tim was fired for his completely irresponsible behaviour, but even with new staff to help us, we were still left with almost complete lack of communication and sympathy. really don’t recommend.