Good service, quite helpful

Overall, a good lettings agent company. Usually fast to deal with any issues brought forward directly or through their maintenance issue report system.

I was a tenant with Nicholas Humphreys for two years. The first year, they were our letting agent but not our landlord, so we had very little to do with them (and they were a godsend compared to our landlord...) The second year, they both let our house and managed it - and therein lies the rub! The property was dirty when we moved in, and we were charged for its "dustiness" when we moved out. Glynne (property manager) was impossible to contact all year (always in meetings! busy woman!), aside from the occasion she badmouthed one of us (an NHS nurse) to her face. We discovered, 9 months into our tenancy, a genuinely smoking, sparking, half-melted plug socket under our kitchen sink which had been overlooked by them and their contracted electrician during inspection, which was causing power cuts and setting off our carbon monoxide alarm. They left our front door open after a house viewing. They did multiple house viewings without letting us know (a legal requirement). They broke our tenancy agreement regarding the process for deposit disputes and still walked away with hundreds of pounds. It took them a MONTH to fix our bathroom lighting after we first reported it as broken. They were generally quite rude and uncommunicative, which was extremely frustrating during the covid pandemic, as our move-out date approached. So, overall, not a positive experience. They get one star because the scouser who showed us around houses was dead fit, and a second star because Jennie has served some Absolute Looks over the year. But that's about it. Sorry guys.

Absolute money grabbers with no care for residents whatsoever. I would strongly advise against going with this company.

AVOID AT ALL COSTS!!!! The way they treat tenants is disgusting, especially knowing they are students and cannot afford the charges they are dishing out. After deep cleaning the house to its full ability, my daughter was still charged an extortionate amount. These charges are not understandable or fair and are only legally possible due to loopholes. STAY CLEAR

This is by far the worst letting agency I have ever dealt with. They are lazy, unprofessional, and completely uninterested in the wellbeing of their tenants. Once they have your money, they do absolutely nothing. Basic repairs are ignored, complaints go unanswered, and any attempt to get help is met with silence. It genuinely feels like they exist only to collect rent and avoid all responsibility. To make matters worse, at the end of the tenancy they try to invent charges and make up reasons to take money from your deposit. It’s dishonest and shows exactly how little integrity they have. This agency is not just bad, it’s toxic. They waste your time, your money, and your patience. Renting is stressful enough without being trapped with a company this useless. Save yourself the headache and go literally anywhere else.

This agency is an absolute disgrace. They take tenants’ money but provide nothing in return — no support, no communication, and no responsibility. When problems are reported, they are ignored for weeks or simply brushed aside. They will happily sign you into a contract and then vanish the moment you actually need them. To make things worse, they seem to delete or hide any negative reviews instead of fixing their shocking service. That tells you everything: they care more about their image than the people who actually live in their properties. I’ve rented through different agencies before and never experienced anything as unprofessional, careless, and dishonest as this one. If you value your time, your money, and your sanity, avoid them completely.