Do NOT try to rent with this agency, so many problems and impossible to get in touch with before we even got a flat, can't even imagine how bad it would be if I decided to rent with them. AVOID.

Useless over the phone, failure to respond due to excuses which make no sense, overall very unprofessional

AVOID AT ALL COST! What an absolute joke of a company. I was looking for an accommodation back in August. They almost never reply to your emails. If you call them up, they just collect your details, tell you that they will send you an email and ignore you for days. They advertise accommodations on their websites that are not even available anymore. It takes their agents weeks to reply to your emails and messages. They tell you that an accommodation is available, ignore your messages for a whole week and then they inform you that they gave the accommodation to someone else. They are wasting your time, energy and money. There’s zero communication between the different departments. They don’t care about their customers at all.

Could give 0 star if I could. Moved out of my apartment and asked for my deposit back - they tried to charge me £86 for "cleaning service" despite I left the house in the same, high standard & clean condition when I moved in (got photos to prove & the report says so too). They insisted that the apartment is only "domestically cleaned to a high standard" & they needed it to be "professionally cleaned"...What guidelines are they using to define Professional vs domestically cleaned??? (It's also illegal to charge for cleaning services). Asked them for the receipt to prove the apartment was "professional cleaned" when I moved in & asked them for the itemized bill for the move out cleaning service to see what they were "cleaning" - to no response on that. Straight to the TDS dispute & court

Chased up an Apartment for 6 weeks before it was listed online as I was in talks with the people moving out and they were happy to move out earlier out of kindness and convenience to me. Messaged Kathy from JLL to explain the situation- took 6 weeks of going back & forth with her and offering to pay a holding fee and rent upfront only to see the property listed online after all my efforts. Kathy, didn’t call me once to update me nor show that she actually cares about a potential client. After expressing my annoyance, I was ignored. Wouldn’t bother dealing with JLL again if you payed me.

Wouldn’t give them a single start if it wasn’t for requiring at least one to leave a review. Called over 40 times to confirm a date of when I will be moving in to my new property and I have never received a call back from any of those calls. We keep getting told tomorrow we will receive our contract confirming this but we have been told this for almost a week now. Absolute shambles of a company and would not recommend unless you have every hour of the day to chase them and even then good luck!

AVOID like the plague. Never fixed anything we complained about during our year long tenancy. Arranged three inspections that we cleaned and got out of the house for (I WFH so I had to let work know) and Catherine no showed us three times believe it or not. Now it has been weeks since we’ve moved out and we have no word about when we’re getting our deposit back and they’re ignoring us asking where our deposit is held so we can make a dispute.

Made me wait 30 minutes for a viewing before ringing me to tell me the place had gone. Staff there clearly aren’t talking with each other.