AVOID like the plague. Never fixed anything we complained about during our year long tenancy. Arranged three inspections that we cleaned and got out of the house for (I WFH so I had to let work know) and Catherine no showed us three times believe it or not. Now it has been weeks since we’ve moved out and we have no word about when we’re getting our deposit back and they’re ignoring us asking where our deposit is held so we can make a dispute.

Called multiple times, every single time I was asked for my contact number and email and I never got any contact back. Trying to arrange a viewing with them is absolutely impossible.

Where do I begin...My boyfriend and I first started renting a property from JLL in January 2021 and have only had problem after problem since moving into our flat. We previously rented a flat from Savills in The Ram Quarter and had such a lovely experience that we looked to move into a bigger flat, but stay in The Ram. We found a two bed flat, being rented out by JLL - I have to say that viewing the property, exchanging details and handing over our deposit was pretty seamless, however when we moved into the actual property was when it became clear the service that JLL provides is atrocious. We moved into a flat that would most certainly be considered 'new' being 3 years old - there was mold all over the bath and shower, missing lightbulbs, broken bedframes, stains over the carpets, a broken window that wouldn't shut in the bedroom (bearing in mind this was January) amongst other things! It was clear that JLL either hadn't checked that the tenants who left the flat had paid for an end of tenancy clean or JLL just hadn't bothered doing one themselves, I am afraid I don't know what the previous agreement was. However, I do know how we left our previous flat in The Ram and what we we came into had been neglected and not made right before new tenants moved in. After weeks of chasing for the above points to be sorted, it took JLL two weeks to send someone out - it is noted that we are in the middle of a Lockdown, however there was no issue with showing us the flat and taking our deposit during this lockdown, but ensuring a flat is fit to rent seemed to be considered far less important in JLL's eyes.I wish the story ended there....in February we pieced together that our neighbours, also renting from JLL, had a leak in their bathroom whose wall backs onto our Kitchen / Living Room. The only reason we knew this is because we could hear workmen going in and out of their flat. Bearing this in mind, I began to see the skirting boards separating from the wall that backed onto their bathroom and within a week's time I began to see damp and mold forming on the walls. I made our Property Manager aware that the skirting boards were separating from the wall on the 2nd February, it took a week to send a workman out to look at the wall, and then I had to chase up JLL to confirm what the report had said!! That weekend damp began to show and mold began to form. It is now the 2nd March, one month after making JLL aware of this issue we are no further along and the damp, mold and skirting boards are getting increasingly worse.Word for the wise, stay far far away.

I would highly suggest you DONT use JLL from both a tenant and landlord perspective. I am a tenant moving out, I never got sent an inventory at the start therefore the landlord has no protection over the property and i am entitled to my deposit back in full no matter what. I have been ignored, hung up on ect... the list goes on. DO NOT USE

Leased out my apartment through them and contracted them to manage it as well. Once contract was signed, their after-service went downhill. The property manager, Gurjit was not helpful at all! She was totally not professional, inexperienced and did not handle any issues properly. I felt most of the time, she was bias towards the tenant. Prior to the tenancy, I had engaged JLL for a PAT test but was only notified after 3 months when the tenant reported a problem with the appliance. Whenever the tenant reported issues with the flat, the property manager did not investigate on the issue i.e. whether the tenant had misuse it or caused damaged to it, however only insisted that I as the landlord to pay for all the damage/ repair. I’ve paid JLL every month to manage the property, yet most of the time, I felt I was managing the property myself! I had to engage my own contractor to visit the property and to ‘investigate’ the issues due to the incompetence of the property manager. She initially sent me quotation from JLL's contractor, to which I thought the contractor had inspected the appliances. Afterwards, she only informed me that she herself had carried out the 'inspection' and only sent photos to the contractor for quotation. This is not the way to manage a property! Sending photos is not how you solve an electrical problem or provide a quotation!! She even accused my contractor of not giving notice to the tenant when in fact the tenant had already agreed for my contractor for the visit. Also, she even asked me to ‘repair’ trivial issues like shower blockage. This clearly falls under the responsibility of the tenant! A property manager should know that! The tenant has moved out of the property for nearly two months yet I was not given a check-out inspection report. I had to personally requested for it!! When I read the report, to my horror, one of the towel rail was damaged/ removed from the wall. I subsequently informed the property manager and she simply responded that the tenant could not be charged for the repair and stated that “items break throughout the tenancy and tenant could not be charged”. I told her that this was contrary to the tenancy agreement and she replied saying that I have to go through Tenancy Deposit Scheme for any compensation. Overall management experience: 0/10 Do not engage them in managing your property, unless you want to pay them and do their work for them!

Extremely poor experience, incompetent customer service. I have rented with them for a month now and I am unable to shower since the day I moved in since my shower is missing a piece. I have contacted them nearly every day for a month and no one has helped me in any way. Still unable to shower after one month of renting, feel completely scammed, do not rent with them.

Not a good tenant service, 3 week i am chasing for my door to be fixed and no action had been taken so far

Leased out my apartment through them and contracted them to manage it as well. Once contract was signed, their after-service went downhill. The property manager, Gurjit was not helpful at all! She was totally not professional, inexperienced and did not handle any issues properly. I felt most of the time, she was bias towards the tenant. Prior to the tenancy, I had engaged JLL for a PAT test but was only notified after 3 months when the tenant reported a problem with the appliance. Whenever the tenant reported issues with the flat, the property manager did not investigate on the issue i.e. whether the tenant had misuse it or caused damaged to it, however only insisted that I as the landlord to pay for all the damage/ repair. I’ve paid JLL every month to manage the property, yet most of the time, I felt I was managing the property myself! I had to engage my own contractor to visit the property and to ‘investigate’ the issues due to the incompetence of the property manager. She initially sent me quotation from JLL's contractor, to which I thought the contractor had inspected the appliances. Afterwards, she only informed me that she herself had carried out the 'inspection' and only sent photos to the contractor for quotation. This is not the way to manage a property! Sending photos is not how you solve an electrical problem or provide a quotation!! She even accused my contractor of not giving notice to the tenant when in fact the tenant had already agreed for my contractor for the visit. Also, she even asked me to ‘repair’ trivial issues like shower blockage. This clearly falls under the responsibility of the tenant! A property manager should know that! The tenant has moved out of the property for nearly two months yet I was not given a check-out inspection report. I had to personally requested for it!! When I read the report, to my horror, one of the towel rail was damaged/ removed from the wall. I subsequently informed the property manager and she simply responded that the tenant could not be charged for the repair and stated that “items break throughout the tenancy and tenant could not be charged”. I told her that this was contrary to the tenancy agreement and she replied saying that I have to go through Tenancy Deposit Scheme for any compensation. Overall management experience: 0/10 Do not engage them in managing your property, unless you want to pay them and do their work for them!

This is the worst property management company I have ever dealt with, I have not had hot water since I moved in and I contact them everyday but there is no help at all.

My experience with this agent has been exceedingly bad. You always have to chase them - they are not proactive at all and the incompetence of the staff delays and risks completion of the legalities.