Leased out my apartment through them and contracted them to manage it as well. Once contract was signed, their after-service went downhill. The property manager, Gurjit was not helpful at all! She was totally not professional, inexperienced and did not handle any issues properly. I felt most of the time, she was bias towards the tenant. Prior to the tenancy, I had engaged JLL for a PAT test but was only notified after 3 months when the tenant reported a problem with the appliance. Whenever the tenant reported issues with the flat, the property manager did not investigate on the issue i.e. whether the tenant had misuse it or caused damaged to it, however only insisted that I as the landlord to pay for all the damage/ repair. I’ve paid JLL every month to manage the property, yet most of the time, I felt I was managing the property myself! I had to engage my own contractor to visit the property and to ‘investigate’ the issues due to the incompetence of the property manager. She initially sent me quotation from JLL's contractor, to which I thought the contractor had inspected the appliances. Afterwards, she only informed me that she herself had carried out the 'inspection' and only sent photos to the contractor for quotation. This is not the way to manage a property! Sending photos is not how you solve an electrical problem or provide a quotation!! She even accused my contractor of not giving notice to the tenant when in fact the tenant had already agreed for my contractor for the visit. Also, she even asked me to ‘repair’ trivial issues like shower blockage. This clearly falls under the responsibility of the tenant! A property manager should know that! The tenant has moved out of the property for nearly two months yet I was not given a check-out inspection report. I had to personally requested for it!! When I read the report, to my horror, one of the towel rail was damaged/ removed from the wall. I subsequently informed the property manager and she simply responded that the tenant could not be charged for the repair and stated that “items break throughout the tenancy and tenant could not be charged”. I told her that this was contrary to the tenancy agreement and she replied saying that I have to go through Tenancy Deposit Scheme for any compensation. Overall management experience: 0/10 Do not engage them in managing your property, unless you want to pay them and do their work for them!