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Ascend Properties

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A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
20.07.2017
Paid agency fee to find out property was let

Very disappointed, was told the property was still available after viewing and were told to pay an agency fee (which was very expensive) which we did straightaway, to only having to wait several days with no phone calls or emails until we contacted them ourselves to find out the they have already let the apartment even though they took the agency fee. Waste of time, do not recommend as there are many fees that the agency would make you pay before hand.

Reply from agent

Thank you for your feedback. I have looked into this and can only apologise that you’ve not received our usual high levels of service. Unfortunately due to this being an incredibly busy part of the year for our lettings team, if a property is reserved by an agent before the other agent is aware, we can find ourselves in situations like this. We do hope you’ll give us the opportunity to help you find your new home.

Contact details

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Opening hours

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Address

241 Deansgate, Manchester, Greater Manchester, M3 4EN

About

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Welcome to an independently-run, independently-minded estate and lettings agency. Ascend was founded on the belief that estate agents could do a lot better. We’d been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. This new home wasn’t made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches. By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn’t just about experience and expertise. We had one philosophy: to keep the promises we made. Then we opened the doors. Welcome to Ascend. We’re built on higher standards.

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