We moved in under the impression that all maintenance issues would be resolved before we moved in, and the flat would be thoroughly cleaned. We moved in to find that there was a catalog of maintenance issues not even close to being repaired and the flat was dirty. For the first two weeks we couldn't shut the full length window in the front room, 6 weeks later it still doesn't fully close. It took a month to get a post box key, a month to find out who the electricity provider is, and after 6 weeks we still have no idea who the gas provider is. Then to top it all off we have had an on going problem finding our living room/kitchen floor covered in dead flies every morning.. Initially we put this down to not able to fully close the windows. Only when we moved the TV stand in the corner of the room, left by the previous tenant, we discovered an host of maggots, both dead and alive. Never have I been so disgusted by the living conditions of a flat that I have rented. Every time we phone Ascend they seem to have a million and one different reasons that it is not their responsibility, or someone new for us to phone. I have spent hour after hour on my days off phoning round various different companies and going and forth to Ascend, they honestly couldn't seem to care less
Unknown
Unknown
241 Deansgate, Manchester, Greater Manchester, M3 4EN
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UnknownWelcome to an independently-run, independently-minded estate and lettings agency. Ascend was founded on the belief that estate agents could do a lot better. We’d been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. This new home wasn’t made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches. By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn’t just about experience and expertise. We had one philosophy: to keep the promises we made. Then we opened the doors. Welcome to Ascend. We’re built on higher standards.
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