I've lived in a block managed by them for just over a year. Had issues with a leak which was coming into my flat caused mold which covered our cupboard top to bottom. Took months for them to admit it's was an issue with the building because they were playing the blame game. Lift in the block was out of use for about a year, as they kept putting it off fixing the lift. We've had one of our 2 fire exits has been jammed for 2 months at least. Which has been constantly being chased up, and for them to say they only found out last week and say they will sort it on when they can... Certainly shows how much they care about the residents safety.