If I could rate them with zero stars i would. Absolutely nothing short of useless, thoroughly unprofessional. As a landlord I can only begin to imagine how the tenants must feel living in properties managed by them as term I use extremely loosely indeed. Quick to be in touch when seeking business however disappear when faced with evidence of mis management. Stay clear of using their services in any capacity whatsoever. Legal action is the only option you will have to seek recompensence. You have been warned!!! 10 June 2020 - Update...here I am again and as predicted Belvoir have gone AWOL and are refusing to answer any emails once the tenant decided to packed up leave prior to the end of the contract. Unable to get hold of the keys to my own property or get the deposit back which you would hope had been retained. They stated in writing that the property was in good order when they carried out an inspection after they left which I took on face value. Having had to force entry into my own flat using a locksmith I found the flat in total dis-repair. This is what you get for your money when paying for full letting management by Belvoir. Makes you wonder if any of the reports, request for repairs etc etc were genuine. Ombudsman will be advised and legal action taken. Go elsewhere if you're a landlord and save yourself the aggravation and money, tenants beware....if this is how you get treated when paying for a service imagine what level of service you will receive... It goes without saying I have now reverted to a reputable and trustworthy letting agency.