Both Kashif Asif and Paul Donnelly (5* ratings posted below) work for Belvoir Manchester. Bizarre that they're bumping up Belvoir's dreadful rating in their own names - don't even have the sense to do it anonymously. Absolutely appalling letting agency - treat tenants with utter contempt.

Very poor service, would come round to the with people to look around without warning us. Was very reluctant to give us back rent we had overpaid, had to hassle them for months and argue over it. Would definitely not recommend, poor experience.

I've lived in a block managed by them for just over a year. Had issues with a leak which was coming into my flat caused mold which covered our cupboard top to bottom. Took months for them to admit it's was an issue with the building because they were playing the blame game. Lift in the block was out of use for about a year, as they kept putting it off fixing the lift. We've had one of our 2 fire exits has been jammed for 2 months at least. Which has been constantly being chased up, and for them to say they only found out last week and say they will sort it on when they can... Certainly shows how much they care about the residents safety.

Unprofessional, rude, unreliable service! Don't waste time with them. Booked a viewing on Wednesday to see the house on Saturday at 2pm. A man phoned me an hour ahead that we have to rearrange it for Monday afternoon instead and he'll call me later to discuss the details. Nobody called. Me and my boyfriend called the office 27 times between us on Monday, I left 4 voice mails, the manager finally picks up the phone at 1pm and he says he doesn't know anything about me or what's been arranged but he doesn't have access to the property and he can only show it to me when the tenants moved out. I asked why has it been advertised if he doesn't have access to it then he says he doesn't like my tone and I shouldn't tell him how to do his job. So he screws us over twice within a week and wasting our time and he's upset with me? Then he's being all patronizing like "you know what, I'm not letting you see the property at all. bye." What kind of customer service is this? How are you even making money if you turn customers away? You're unapproachable, rude, have no intention to make a deal, I'm here willing to throw 2 grand at you but you don't like my attitude? Well, I don't like your attitude either.