If I could rate them with zero stars i would. Absolutely nothing short of useless, thoroughly unprofessional. As a landlord I can only begin to imagine how the tenants must feel living in properties managed by them as term I use extremely loosely indeed. Quick to be in touch when seeking business however disappear when faced with evidence of mis management. Stay clear of using their services in any capacity whatsoever. Legal action is the only option you will have to seek recompensence. You have been warned!!! 10 June 2020 - Update...here I am again and as predicted Belvoir have gone AWOL and are refusing to answer any emails once the tenant decided to packed up leave prior to the end of the contract. Unable to get hold of the keys to my own property or get the deposit back which you would hope had been retained. They stated in writing that the property was in good order when they carried out an inspection after they left which I took on face value. Having had to force entry into my own flat using a locksmith I found the flat in total dis-repair. This is what you get for your money when paying for full letting management by Belvoir. Makes you wonder if any of the reports, request for repairs etc etc were genuine. Ombudsman will be advised and legal action taken. Go elsewhere if you're a landlord and save yourself the aggravation and money, tenants beware....if this is how you get treated when paying for a service imagine what level of service you will receive... It goes without saying I have now reverted to a reputable and trustworthy letting agency.

If I could rate it 0 I would. Service/help/contact/reliability absolutely diabolical. Avoid if you can

Booked an appointment to view the property and got a confirmation from them before viewing. But nobody turned up! Called their office quite a few times but nobody answered. After we left there 20 mins later, a guy called back and asked if I want to view the property. I said to him the appointment was booked at 4:45pm and this guy went “obviously, it is now 5:05” he didn’t feel shame for being late at all and did not feel that he needed to apologize at all! Avoid this agent at all cost!

The fact clearly have their staff writing fake reviews to make the bad ones go towards the bottom says at all. Don't touch with a barge pole. Stole nearly £1000 from us as a deposit and denied getting the email for a one month notice (when they already had the keys) then refused to answer the phone after. Ignore emails and calls regarding maintenance issues, horrible service from the get go, may as well do their job for them as you have to chase them up so much. So many other estate agents to choose from, you'll thank me later. 1 star is being far too kind.

Both Kashif Asif and Paul Donnelly (5* ratings posted below) work for Belvoir Manchester. Bizarre that they're bumping up Belvoir's dreadful rating in their own names - don't even have the sense to do it anonymously. Absolutely appalling letting agency - treat tenants with utter contempt.

Very poor service, would come round to the with people to look around without warning us. Was very reluctant to give us back rent we had overpaid, had to hassle them for months and argue over it. Would definitely not recommend, poor experience.

I've lived in a block managed by them for just over a year. Had issues with a leak which was coming into my flat caused mold which covered our cupboard top to bottom. Took months for them to admit it's was an issue with the building because they were playing the blame game. Lift in the block was out of use for about a year, as they kept putting it off fixing the lift. We've had one of our 2 fire exits has been jammed for 2 months at least. Which has been constantly being chased up, and for them to say they only found out last week and say they will sort it on when they can... Certainly shows how much they care about the residents safety.

Unprofessional, rude, unreliable service! Don't waste time with them. Booked a viewing on Wednesday to see the house on Saturday at 2pm. A man phoned me an hour ahead that we have to rearrange it for Monday afternoon instead and he'll call me later to discuss the details. Nobody called. Me and my boyfriend called the office 27 times between us on Monday, I left 4 voice mails, the manager finally picks up the phone at 1pm and he says he doesn't know anything about me or what's been arranged but he doesn't have access to the property and he can only show it to me when the tenants moved out. I asked why has it been advertised if he doesn't have access to it then he says he doesn't like my tone and I shouldn't tell him how to do his job. So he screws us over twice within a week and wasting our time and he's upset with me? Then he's being all patronizing like "you know what, I'm not letting you see the property at all. bye." What kind of customer service is this? How are you even making money if you turn customers away? You're unapproachable, rude, have no intention to make a deal, I'm here willing to throw 2 grand at you but you don't like my attitude? Well, I don't like your attitude either.