Avoid Avoid Avoid the Kegworth Branch. Happy to take money from you but it’s a real struggle to get your Bond Money back!!! I have now called 6 times after leaving the rented property nearly a month ago. Each time all I get is “yes I’ll look into it and call you back” I haven’t received a call back at all!!! Very poor customer service.

Details incorrect. Cagey re legitimate details. Unable to coordinate sale between solicitors, unable to pass information on to relevant parties and unable to coordinate information between their own team. 6 months to move into a empty property by a first time buyer! Disgusting and patronising!

I use them as a lettings agent and they are absolutely useless! Be prepared to sort everything yourself - it doesn't matter how many times you call them, the job will just be put away and they'll start over with the same questions every time you see them. Good for nothing - just always happy to take your money.

Absolutely appalling, no communication or follow ups. Paid contractors to do work and never checked to see if the work was done. Poor representation for both the landlord and the tenant. They serve no purpose other than to take money from landlords.

DISGUSTING services. Customer service does not exist. They are all unpleasant. They deal with manners unprofessionally and discriminatively. NEVER USING THEM AGAIN.

I use them as a lettings agent and they are absolutely useless! Be prepared to sort everything yourself - it doesn't matter how many times you call them, the job will just be put away and they'll start over with the same questions every time you see them. Good for nothing - just always happy to take your money.

The most unprofessional and useless estate agents. For four years i have been dealing with various estate agents and this one by far and along Aidan J Reed in loughborough are utterly disgusting on their customer services. We felt discriminated too by both agents. Within those four years we missed out on two properties to buy and a rental property with Hartleys though we had repeatedly informed them to keep us updated at all times, they failed everytime even though we made offers yet they still couldnt be bothered to let is know what was going on. We tried contacting them but no response or call back and felt completly let down by Sue on the first property and no one bothered with the latest property two weeks ago. Most of the staff are fake and dont give a dam, we know its their job to be arrogant and pretending to be 'great', 'reputable' agents when really they are just minimum wage sale assistants.