Hartleys lettings have very professional and helpful staff. I've had a quick response to problems I have reported and Rami in particular has remained reliable and a consistent person to liaise with, being clear about follow ups and remaining contactable, being empathetic about a number of issues that I had reported.
I give five star for Ramy not for the office because they do not now how to work with their customers. But Ramy just the person who when I have problem try to solve it
Thank you very much to Rami to sort the problem of my bathroom. The comment is only for Rami, therefore it does not represent Hartleys as a whole!
5 stars
A great estate agency run by great people. Their property marketing is 2nd to none and they have a huge emphasis on customer service which is refreshing to see from an estate agency.
Brilliant, helpful, professional company, making selling your house less stressful than it can be.
Absolutely first class from the first phone call. Dealt with Scarlet through the whole process and couldn't have been more helpful or professional. Would highly recommend
I want to THANK to RAMI, beacouse when we had a problem with the heating in December, he was so kind, and he had come after work and fix it . Their office was closed already , but he came! The problem was not very big, but if Rami didn't come , I would have frizzy :) Thank you so much ones again and I wish most employees to be like him!
My husband and I let an apartment through Hartleys - as Letting Agents and we are very pleased with the courteous and efficient service that we receive from them. The satisfaction of our tenants is very important to us (happy tenants are trouble-free tenants!). Hartleys and, in particular Rami, ensure that if they have any problems at all, they are dealt with promptly and effectively and we are kept informed of the progress of any repairs etc. We are happy to recommend and will certainly continue to use their services.
Exceptional customer service, treated as a person, a rare quality these days. I would recommend highly.
3 Swan Street, Loughborough, Leicestershire, LE11 5BJ, East Midlands, UK, LE11
Newton Fallowell Loughborough is a proudly family-run business built on a genuine love for homes and a deep passion for property and people. With over 25 years of local expertise, we’re here to guide you through every step of your moving journey — whether you're upsizing, downsizing, relocating, or simply ready for a change. Our culture is rooted in positivity, innovation, and a belief that mindset matters. As Henry Ford once said, “Whether you think you can, or whether you think you can’t, you’re right.” — and we choose to believe we can! That belief drives us to invest in our people, who in turn deliver outstanding results for our clients. From Sales and Mortgages to Land and New Homes, our experienced and passionate team is committed to making your move smooth, informed, and successful. We’re a qualified team accredited via the National Association of Estate Agents (Propertymark) and even prouder to be trusted by our community year after year.