Out of nowhere they decided to spam me. I hope it's worth it.

HUGE RED FLAG!!! Try to avoid at any cost. Totally unprofessional, took us 4 months to get our deposit back. And this was just a rotten cherry on the top of a bitter cake. The whole period of renting woth them was absolute nightmare. Their lack of communication and unprofessional approach is unprecedented. I rent in London since 2006 and never encountered level of service this low!

We found a house to rent through this company one year ago. Enzo’s customer service at the beginning was very professional, but apart from that, trying to cooperate with this agency has been a nightmare. Missed appointments, lack of communication, rude behaviour - it even got to threatening from their side at the end of our tenancy agreement (just because we wanted to move out on the date that we were entitled to). They haven't returned our holding deposit on time nor replied to our emails, which was sadly not surprising to us, so we had to get other authorities involved. I do not recommend dealing with this estate agency.

I’m looking for a place to rent for myself and for the 4th time I contacted them about a property they told me it was available I asked to view it and they never got back at me, this had happened first time in February and now again. Plus a girl on the phone yesterday after the standard (income/personal) information she asked me if I have some savings which I personally don’t think it’s your business to know especially after I told you I even have a guarantor. But they disappeared again 👻

Bad at solving tenants' problems after they move in, my friend has lived in a house for three months and since he moved every week he has a different problem and they don't fix it. I don't recommend it to anyone.

This is the first time we have use Streets Ahead to move. The property is great but prior and during the move, Streets Ahead South Norwood Branch have backtracked on several things, and have essentially called us liars. We approached them with concerns personally and privately, when asked to review their services on Facebook, and received the following: Maxime (Lettings Manager) denied all conversation about an issue, Aidan (Lettings Negotiator) implied that we were lying on that topic. Furthermore a non-working key that was assured to be replaced, has now been advised that the landlord will have to sort it. To boot, we received claims that Streets Ahead was constantly in touch throughout the process. This was not the case (e.g. we had to sort the problems that their reference company had), I had to chase them, rather than them calling us, and on one occasion we found ourselves left in London on the key pick up date without being told it has been postponed. Thankfully we had not turned up with a van full of belongings on that date, it being a work day. Overall, Streets Ahead is willing to take your money and move you very quickly, but exhibits poor communication and an unwillingness to address or correct their mistakes, being very quick to shift blame onto you. I don't appreciate being called a liar when the issue had been raised prior to even placing a deposit, in person and in writing.NegativeResponsiveness, Quality, Professionalism, Value

Most of the team are terrible, rude and unprofessional. They let us a house which the day before moving in they changed the contract to 6 months instead of a year and it turned out the property was for sale- we had no option but to sign at this point or be homeless with two children. Que endless viewings where sometimes they would just walk in 20 minutes before the arranged time without even knocking. Many of the people viewing were clearly not interested and the unenthusiastic nature of some of the staff showing people around was shocking, they had 2 offers that fell through due to a leaking roof and a damp wall. The house was then sold just before we moved out. The landlords were happy with the condition we left the property and returned our deposit in full.NegativeResponsiveness, Quality, Professionalism

Terrible experience. I am still waiting for my deposit 2 months after I left. I have phoned twice a week and sent numerous emails and I am just getting silence. I get promised someone will return my call and no one ever has. Just ridiculous. Is this even legal?

Horrible Customer Service Pretty sure their deleting their bad reviews would not recommend this Estate Agent title says it all. Check their trust pilot reviews for the honest opinions.