Very little communication especially in times of need. Still waiting on the remainder of my deposit after over three months although I have been charged for a standard clean for the next tenant! Pitty it was not cleaned for when I moved in, the fridge freezer didn’t even have any doors! Anyway nobody seems to give a monkeys so will just have to keep waiting! Good luck if you get Cherelle as your property manager, hope u have a lot of hair to pull out!

Communication skills are poor

They are simply liars and cannot be trusted, having had them over to value my mothers home it must be said they lie and cannot stick to ANY promise they make. They are bullies, promise the world and lack the capacity to do the most simplest of tasks, they have wasted our families time and made us loose a home we truly love. STAY CLEAR!!!!! Homecastle are a millions times better.

canceling viewings last minute. Giving wrong information about the ad

Would not recommend. Never answer or get back to you. Don't keep you informed. Don't turn up to show people around and get you to do it. Not worth the high % they charge.

Very Unprofessional Agency, Loosing time. Very unorganised and disrespectful. They booked 20 other people at the same viewing time as me for vewing the property, and after waiting for her all of this time, we have been told that they do not have the key and the tenant is not in. Horrible experience! If there is less than one star I got to give it I never recommend it for anybody! DO NOT WASTE YOUR TIME!

they put 6 people ( 2 adults and 4 children ) into a small 2 bedroom home. The tenants were dirty and disrespectful and caused a lot of mess and damage. The inventory was taken 9 days after the tenants moved in. I had to pay 9 days of their gas and electric ( middle of winter ) The deposit was only £500 and it wouldn't even cover half of the damages.