useless been waiting months for my toilet to be fixed come home today to my boiler not working which I've never had a gas safety certificate for absolutely rubbish communication with anyone from streetsahead a complete joke

This is the first time we have use Streets Ahead to move. The property is great but prior and during the move, Streets Ahead South Norwood Branch have backtracked on several things, and have essentially called us liars. We approached them with concerns personally and privately, when asked to review their services on Facebook, and received the following: Maxime (Lettings Manager) denied all conversation about an issue, Aidan (Lettings Negotiator) implied that we were lying on that topic. Furthermore a non-working key that was assured to be replaced, has now been advised that the landlord will have to sort it. To boot, we received claims that Streets Ahead was constantly in touch throughout the process. This was not the case (e.g. we had to sort the problems that their reference company had), I had to chase them, rather than them calling us, and on one occasion we found ourselves left in London on the key pick up date without being told it has been postponed. Thankfully we had not turned up with a van full of belongings on that date, it being a work day. Overall, Streets Ahead is willing to take your money and move you very quickly, but exhibits poor communication and an unwillingness to address or correct their mistakes, being very quick to shift blame onto you. I don't appreciate being called a liar when the issue had been raised prior to even placing a deposit, in person and in writing.

Avoid them - if a property is listed with two agents use any other agent. Simple things like telling you which power meter is yours is beyond them. Simple customer services and urgency are ignored. They will tell you they will do something and then tell you they didn’t say that - even when in writing. #AVOID

Very little communication especially in times of need. Still waiting on the remainder of my deposit after over three months although I have been charged for a standard clean for the next tenant! Pitty it was not cleaned for when I moved in, the fridge freezer didn’t even have any doors! Anyway nobody seems to give a monkeys so will just have to keep waiting! Good luck if you get Cherelle as your property manager, hope u have a lot of hair to pull out!

Communication skills are poor

They are simply liars and cannot be trusted, having had them over to value my mothers home it must be said they lie and cannot stick to ANY promise they make. They are bullies, promise the world and lack the capacity to do the most simplest of tasks, they have wasted our families time and made us loose a home we truly love. STAY CLEAR!!!!! Homecastle are a millions times better.

canceling viewings last minute. Giving wrong information about the ad

Would not recommend. Never answer or get back to you. Don't keep you informed. Don't turn up to show people around and get you to do it. Not worth the high % they charge.