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Streets Ahead

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Out of nowhere they decided to spam me. I hope it's worth it.

1.00 /5

UPDATE to my below original review: In reply to Neil’s reply, I have text and called with Megan who he put me in contact with yet she doesn’t reply. Neil, I have also texted and called you …

Reply from agent

Hi there, I am sorry to read your comments here! After looking in to our records, I can … More

1.00 /5

Horrible experience with awful sales people. Told 4 times they would answer my queries, still didn’t get back to me. Palmed off by switchboard members and never able to speak to the sales team. Don’t waste your time with this company.

1.00 /5

Horrendous experience with this company. They were managing a property we were letting through them and on arrival not electricity gas and the alarm was beeping 24 hours a day. Loose carpet causing me to fall down the stairs. Three weeks later nothing has been rectified. I have had to pay out of my own pocket to deal with most issues. Stay well away.

1.00 /5

DO NOT USE!! Absolutely disgusting behaviour with the letting agent Jon and when I put a compliant through they try to excuse it or ignore the horrible behaviour of the letting agent. Stating we mislead them because we did not state that my partner will be viewing the property on my behalf (which all letting agent that we used except this one did not have a problem with) because I live 4 hours away. They should have at least told us that this is actually company policy (which they refuse to show). In fact this is actually endorsed by the owner of the company. I guess this disgusting behaviour is also endorsed by the owner as the “investigation” states that Jon will actually be disciplined if this didn’t happen.

Reply from agent

Thank you for your review and it's a shame you feel this way. The man who made the initial enquiry told my staff that he would be living there. At the subsequent viewing, he disclosed that he wouldn't actually be living there but was viewing on behalf of a third party. We will never rent a property to anyone that we haven't met! Further to this we eventually conduct home visits for any potential tenant prior to renting to them. This is part of our through assessment of tenants and this is our commitment to landlords. Can you imagine telling a landlord that we have rented your property out to someone we have never met! So, in conclusion, had we been told that the viewing was on behalf of a third party, it would not have gone ahead and we will continue with a policy of properly vetting potential tenants face to face. It's the thing that landlords tell us they like about us. This process acts as a safeguard to both landlords and tenants, who aren’t then set up to fail. Lyndon Whitehouse Business Owner L&A Lettings Limited

1.00 /5

After promising us a property, we lost out to someone else, seemed like they used us to bump up the price.

1.00 /5

I’m looking for a place to rent for myself and for the 4th time I contacted them about a property they told me it was available I asked to view it and they never got back at me, this had happened first time in February and now again. Plus a …

1.00 /5

HUGE RED FLAG!!! Try to avoid at any cost. Totally unprofessional, took us 4 months to get our deposit back. And this was just a rotten cherry on the top of a bitter cake. The whole period of renting woth them was absolute nightmare. Their …

Reply from agent

Dear Jakub, Thank you for taking the time to share your experience with us. We are sorry to … More

1.00 /5

We found a house to rent through this company one year ago. Enzo’s customer service at the beginning was very professional, but apart from that, trying to cooperate with this agency has been a nightmare. Missed appointments, lack of communication, rude behaviour - it even got to threatening from their side at the end of our tenancy agreement (just because we wanted to move out on the date that we were entitled to). They haven't returned our holding deposit on time nor replied to our emails, which was sadly not surprising to us, so we had to get other authorities involved. I do not recommend dealing with this estate agency.

Reply from agent

Hi Dominique, thank you for taking the time out to share your experience with us. My name is Jandyr and I look after marketing and customer experience. It would be really helpful to get further insights into your most recent experience with us - our priority has always been to deliver exceptional customer service and experience, so I apologise if the standards were not upheld in this case. My email address is jandyr.solorzan@streetsahead.info. Please don't feel obligated to reach out, I would just like to make sure this doesn't happen again moving forward. Regards, J.

1.00 /5
Reply from agent

Hello, we have no details matching to your name here and as a result cannot see that we have had any dealings with you at this office. If you would like to contact us to provide some more information about who you are and the experience you had then we would be more than happy to respond accordingly.

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Address

4 - 6 Westow Street, Crystal Palace, London, SE19 3AH, London, UK, SE19

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