Bullish team: at the end of the tenancy they conveniently forget to mention there is an option of a rolling contract; l on a checkout, they request you to send confirmation you got all accounts closed in order to get a deposit back (illegal). Bullish agency for Bullish landlords.

CANCELLED VIEWING WITHOUT NOTICE. Called to book a viewing at Waterloo near Lambeth North Station yesterday. No confirmation email received whatsoever. Called again in the next morning to confirm the viewing is on - was confirmed but no confirmation email is sent again. ARRIVED at the place to hear the unit was rented out. No cancellations email no call whatsoever again. CLAIMED to have made calls and email to cancel, but nothing in my email/voicemail, and funnily I was on my phone for the entirety of the morning. Such a waste of time and could not communicate properly.

AVOID THIS RUDE AND UNPROFESSIONAL SCAM AGENCY!!!! Absolutely f-king horrible customer service. Always pushing back on whatever fair request we have (e.g asking if we can get a new mattress after moving in, as the previous tenant has lived there for 4 years; was told *immediately* that it's not possible before even care to check). Agent ghosted us after paying deposit, tried to follow up after 2 weeks and got cut off at any single sentence I was trying to say. Extremely rude and horrible attitude from Leila and her manager who took the phone and told me I'm incorrect on whatever I am to say. Hung up on me when I tried to ask for who will assist with my move in, said office closed and consider my questions solved. I felt completely mistreated and abused from their way of dealing with tenants. unbelievably long reference check processes with the service provider being so careless that couldn't even care to check the documents we provided. F-king ridiculous agency.

Absolutely incompetent, and wasted a lot of our money.

Bad experience. Not recommended. Awful awful experience with Samuel Prats. Just awful. Save yourself sanity and piece of mind.

Judging by the quality of the tenants from this agent, I really do wonder if they do actually get any references for their tenants. So far, we have had one who kept dumping rubbish in the wrong place, a weed smoking dealer, and another one …

Terrible customer service when you’re q tenant with them. Slow to answer emails, and misteriously the agent was always busy when we called the office. Never once got a call back. …

Stirling Ackroyd are a terrible estate agency and I would not recommend them to anyone. They made our moving process extremely difficult and nearly everyone I spoke with was rude and unprofessional. They made promises about the flat which …

The company use electronic documents. Do not sign these as they are totally out of your control. I left a provision in the box provided that had been agreed only to find not on the electronic version; which i had to ask for a copy of as it …