Worst agency in the UK. If I were you - I would stay away. Following a flood, we were thrown in the streets by the agency with no where to go. They refused to provide any alternative accommodation for us and refused to call us even though …

Avoid Stirling Ackroyd London Bridge if you are renting. Our tenancy went relatively smoothly, but the real issues started when it came time to return our deposit. The agency tried to charge us for an issue that was not mentioned in the check-out report. When we asked for the check-in inventory to compare the property's condition, they admitted they no longer had it and were unable to provide it. Despite having no evidence in the check out report, no check-in report, and no invoice, they still asked us to pay. After weeks of chasing with no proper response, we were forced to open a formal deposit dispute. It has now been three months, and the agency has simply gone silent. They have not even responded to the dispute process. The lack of documentation, transparency, and communication is extremely concerning. Asking tenants to pay for damages without evidence or invoices is unacceptable. If you rent through them, be prepared for serious issues when it comes to getting your deposit back.

Very disappointed with my experience as a renter. I understand that the agents are serving the landlord's interests, but what I have experienced was downright unfair. …

I had a very disappointing experience with Sterling Ackroyd during my tenancy. The management was consistently poor, with slow responses and a lack of communication on important matters. Despite multiple follow-ups, problems were often …

One of the worse managing agents I have had in 10 years. They don't reply emails. At least 2 - 3 weeks to response. Also, the choice of tenants they bring in are appaling. They don't care about quality of tenants. Appaling.

We rented a house through this branch and we shall not that mistake again. Handover was abysmal, cleaning unfinished with all sorts of damage and pest issues covered up during the inspection. The agent, Morgan Cox, was slow to respond and …

Unprofessional and disrespectful, do not recommend, stay away.

That is the worst real estate agency I have ever seen. My recently rented apartment is without hot water for 15 days, I have been contacting several times Mela Steadman, they are asking for 10 more days to schedule a specialized visit. …