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Stirling Ackroyd

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

I wish to post a review for Abby who was extremely helpful and worked hard to obtain for me a renew of the existing tenancy. He was consistent and professional at all times. An he always had my best interests at heart. He was a pleasure to work with. Carla Coroluppi

1.00 /5
Reply from agent

Dear T K, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5

Avoid Stirling Ackroyd London Bridge if you are renting. Our tenancy went relatively smoothly, but the real issues started when it came time to return our deposit. The agency tried to charge us for an issue that was …

Reply from agent

Dear Sophie, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer … More

1.00 /5

Worst agency in the UK. If I were you - I would stay away. Following a flood, we were thrown in the streets by the agency with no where to go. They refused to provide any alternative accommodation for us and refused to call us even though …

Reply from agent

Dear Hafsa, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer … More

1.00 /5

One of the worse managing agents I have had in 10 years. They don't reply emails. At least 2 - 3 weeks to response. Also, the choice of tenants they bring in are appaling. They don't care about quality of tenants. Appaling.

Reply from agent

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

1.00 /5

We rented a house through this branch and we shall not that mistake again. Handover was abysmal, cleaning unfinished with all sorts of damage and pest issues covered up during the inspection. The agent, Morgan Cox, was slow to respond and …

Reply from agent

Dear Am Zissou, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we … More

1.00 /5
Reply from agent

Dear Alina P, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5

Very disappointed with my experience as a renter. I understand that the agents are serving the landlord's interests, but what I have experienced was downright unfair. Stirling Ackroyd messed up the Tenancy start date and they only noticed way after we've signed the agreement. We ended up paying 2 extra weeks of rent because of this. They did an "internal investigation" to find out who's fault it was inside the company but of course they didn't find anything... They were somewhat apologetic but told us that there were other renters in line to take the property, in case we didn't accept the new conditions, and refused to pay those 2 extra weeks FOR AN ERROR THAT THEY MADE. After that they put a lot on pressure on us to decide and quickly contacted us when it was time to receive the move-in moneis. The whole process was a lot more stressful for us than it should have been and they can only get away with these practices because of the current housing crisis. I hope I don't have to interact more with them until the end of my tenancy and will avoid renting from them at all costs from now on.

Reply from agent

Dear Henrique Moisés, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team

1.00 /5
Reply from agent

Hi Anna, thank you for your very lovely words for Claudiu. Its great to hear and we wish you all the very best - Claire

1.00 /5

Unprofessional and disrespectful, do not recommend, stay away.

Reply from agent

Dear Dominik Toth, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Contact details

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Address

56 Borough High Street, Bankside, London, SE1 1XF, London, UK, SE1

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