We bought a property and Lloyd was our estate agent. We had a difficult sale (no fault with Madley / Lloyd) and he was very reassuring throughout the stress and we could tell it was a priority for him too. Lloyd was constantly giving us updates, chasing everyone who was being incompetent (almost everyone else involved) and especially towards the end helped us get into the property as soon as possible, as I had been sleeping on sofas for a month at this point. Would definitely recommend Madley, but especially Lloyd.