Hi Mark, We sincerely apologise for the negative experience you've had with Location Location. Your feedback is highly valuable to us as it allows us to make necessary improvements to our services. We would like to address your concerns and provide you with some clarifications. Firstly, we would like to apologise for any confusion or miscommunication that may have occurred during the offer process. We understand that the current housing market is highly competitive, and it is always our intention to be transparent and act in the best interest of both tenants and landlords. However, it appears that there may have been a lack of clarity in communication in your specific case, and we deeply regret any inconvenience it may have caused you. Regarding your accusation of bullying, we take such allegations very seriously. Our agency strictly adheres to an ethical code of practice, as well as the laws and regulations governing tenancies. We ensure that notices are always served within the guidelines outlined. If you believe there have been any breaches, we strongly encourage you to provide us with specific details so that we can conduct a thorough investigation and address the matter appropriately. We understand your frustration with the parking permit situation. Unfortunately, due to the time it took to collect the parking permit from our office, it was no longer available by the time you wished to pick it up. This process is in place to protect our clients' data, but we acknowledge that it has caused an inconvenience in this particular case. We apologise for any inconvenience caused and will take your feedback into account to improve our procedures in the future. Once again, we apologise for any inconvenience or frustration caused by these issues. We value your feedback and will use it to improve our services and ensure a better experience for all our tenants. If you have any further concerns or questions, please do not hesitate to reach out to us. We are committed to addressing and resolving any outstanding issues to the best of our abilities. Kind regards, Location Location

Dear g t, We are truly sorry for the frustration and disappointment that you experienced with Location Location, which led you to leave a negative review. We take your feedback seriously and we understand that we let you down in this instance. We strive to provide the best possible customer service and experience, and it’s clear that we fell short of our own expectations and, most importantly, yours. We recognize the impact that this has had on you and we would like to make things right. We would be grateful if you could give us an opportunity to show you that we value your feedback and that we are committed to resolving this issue. Please reach out at your earliest convenience to vicky@locationlocation.com with your full name and full details of your experience, so that we can discuss how we can rectify the situation and ensure this doesn’t happen again. Once again, please accept our sincere apologies for any inconvenience caused. We hope to have the opportunity to make it up to you and restore your trust in our business. Sincerely, Vicky Bibiris Managing Director

Thanks Evangelia, that's great to hear!

This is not a genuine review. Mr Chejneanu owns a leaflet distribution company we used in December to distribute a promotional leaflet for a local children's charity we support. We checked a large number of properties in the distribution area and not a single one had received a leaflet. We do not believe the leaflets were distributed and when we complained the MD refused to acknowledge our grievance. We did post a review for their business, hence the retaliatory review from Mr Chejneanu. As a business we pride ourselves on our links with the local community and our charitable work, the good news is despite this set back, our campaign for the children's charity was a huge success and due to the generosity of the wonderful community we work in, we managed to collect over 1200 toys for children who would otherwise not have had a present this Christmas.