John Payne were a great help in both finding and securing our first home. Lucy was very informative and helpful which was great as it was our first time buying. The process took a quick 7 weeks before we completed and Lucy kept us regularly updated. We’re very happy with our purchase and the service we received from John Payne, especially Lucy and will certainly look to them again in the future should we look to move again.

John Payne were great. They found us offers when other estate agents couldn't. Once we had accepted an offer they did everything they could do move our sale to completion .In particular Lucy Speed was excellent. Nothing was too much trouble for her - including getting contractors in on short notice. Fully recommended.

I could not have had a better experience purchasing my first property through John Payne. They were so helpful, friendly, patient and informative, putting up with my never ending queries and going the extra mile. It ended up being a really smooth process. Many thanks, particularly to Lucy, Sue and Lisa.

Hello, I’m just dropping you a note to say what a fantastic experience I have had recently with Aidan, who helped me find a rental flat in Merchants House. Aidan first contacted me a few months ago after I had expressed interest in a property. My move in date was up in the air due to my current landlord selling my place, but Aidan was personable, proactive and promised to keep in touch. He called when he said he would, and I genuinely felt like he was working to find the right flat for me, even though it was a rental, not a purchase. He called after I arrived back from holiday to check in and mentioned this flat to me. He showed me around and I was quick in making the decision to take it, based on his knowledge, expertise and natural approach. Every interaction with Aidan has been professional, efficient and positive and I would recommend him to anyone looking for a flat. Any other interaction with John Payne in my recent property search has also been incredibly helpful, professional, friendly and genuinely a pleasure. When I look to buy in the next year or so I will definitely contact your office. After years of renting and having mediocre or poor experiences with property agencies, this process has been easy, straightforward and a breath of fresh air. Thanks to Aidan and all the team. Best regards, Kat

We would highly recommend Lucy and the team at John Payne. They were friendly, efficient and went out of their way to help us through our first house buying process. We were particularly impressed at how they liaised with everyone in the chain to ensure everything progressed smoothly and they kept us updated at each step of the way. We were new to the area and they have kindly provided us with plenty of recommendations for good local decorators & electricians etc. We've been delighted with their service and wouldn't hesitate to use them again.

We bought our first flat through John Payne and our experience with them ran smoothly from the first viewing through to completion. We had viewings with other local agents but found John Payne the most sincere and approachable which was really lucky as our dream flat was being marketed with them! We dealt with Lucy who was excellent, she kept communications up the whole time and was always so helpful, she definitely went above and beyond to make sure the transaction kept moving! Thank you!

All the staff at John Payne East Greenwich have been fantastic during our new home purchase. Sue was our main contact and she has been extremely pro-active during the process which has no doubt led to a smoother and less stressful experience. We have recently completed our purchase; however Sue is still happy to help in any way possible, recommending trusted contractors to carry out works for us and being prepared to liaise with them on our behalf. I would unconditionally recommend John Payne to anyone buying or selling a property, as I am sure they will offer others the same high level of service they did for us.

Very nice working with Sue & Nick on the purchase of our home.

Professional, friendly and genuinely helpful. All in all, a very good service.