Drove all the way from London to stevenage Once at Connels Estate Agents, they make you wait at the door and then pass you a business card to call in, once I called in a gent answered and said sorry Tricia is busy with customers, I questioned the manager and said how come as I can see her free, with no customers and not on the phone, they wanted my journey, lied about being busy and never replied to my emails .NegativeProfessionalism