Not sure what black magic Gemma And Rochelle at MS were pulling off, but they can't be faulted for all of the chasing they did on my behalf as a FTB. Communication was brilliant and I feel genuinely lucky as to how stress free my experience has been. Thank you!!
Reply from John Payne: Thanks Chris! Buying your first home can be a daunting experience, so we're delighted to hear it felt far less stressful than expected. Thank you for your lovely feedback - best wishes from us all.