Terrible. Put in an offer for a rental property, followed up with Leah who twice said she will contact to update once hearing back from the landlord. 2 weeks go by, nothing. Left a message with the office and was told she'd contact. I followed up by email to Leah and Patricia (who showed us the property and is a manager) asking for an update or any issues, with no response. Then see the property was updated on rightmove with new pics and a reduced price. Til this day, I was never contacted by either Leah or Patricia. Will assume the offer was rejected then 😂.
Reply from John Payne: Hi S,
I'm very sorry to hear about your experience and the lack of communication you received. Please contact us at complianceresidential@connells.co.uk so we can address this matter further.
Best regards, Lucy, Customer Relations Team
