Worst first time buyer experience! LACK OF PROFESSIONALISM, TERRIBLE COMMUNICATION AND ZERO TRANSPARENCY! We were shopping around for mortgage brokers and was suggested an advisor in- house called Janine. Had to follow up with some documents however hadn’t heard anything back from her. We called almost every day and were told she was in a meeting or in the phone every time. Hoping for a call back and never came. My husband called again to follow up in which she was extremely rude and unprofessional stating to my husband that “you are not a priority” and that she is very busy was her response. We decided to go with another mortgage advisor and still yet to hear back from janine. We were still viewing properties with an agent called Maria who was lovely and very supportive and informative. We decided to put an offer in for a property we loved. Waiting to hear back if it was accepted we didn’t hear anything back, we called a number of times and no one was getting back to us to find out that our offer was rejected however again no communication whatsoever. We were very transparent that we have two children and need to move asap but even that was enough to have our best interest at heart. They lack professionalism, communication is extremely poor and have no regard for your needs. I was extremely disappointed.